Security Officer

Security OfficerPosition Overview Citadel Security USA is seeking a responsible and observant Armed Transit Security Officer to help maintain a safe and orderly environment across public transportation routes in the Frisco area. This weekend position involves traveling on city buses between designated stops, observing passenger activity, discouraging disruptive behavior, and coordinating with local law enforcement when assistance is needed. The ideal candidate demonstrates sound judgment, professional communication, and the ability to remain calm when addressing challenging situations. Officers must understand the responsibilities associated with armed security work and follow applicable laws, company policies, and assignment-specific procedures at all times.Key ResponsibilitiesRide assigned public transportation routes and travel between designated stops to maintain a visible security presence.Observe passenger behavior and identify conduct that may threaten safety, disrupt service, or create an unsafe environment.Address inappropriate or disruptive behavior professionally, using communication and de-escalation techniques whenever appropriate.Coordinate with local police and sheriff's personnel when incidents require law enforcement support.Notify the appropriate contacts of safety concerns, escalating incidents, or situations that exceed assigned authority.Respond appropriately to reported disturbances and other security-related concerns while following established procedures.Carry and handle an authorized personal firearm responsibly, in accordance with applicable laws, required qualifications, and company policy.Maintain awareness of surroundings when boarding, exiting, and traveling between stops.Document incidents, unusual observations, and actions taken in clear and timely reports.Communicate relevant updates to supervisors and designated personnel.Follow assigned instructions, company procedures, and applicable transportation safety requirements.Maintain a professional demeanor when interacting with passengers, transit personnel, law enforcement, and members of the public.Required QualificationsMust be 21 years of age or older.Must have a personal firearm suitable for the authorized assignment and meet applicable requirements for carrying it while on duty.Must satisfy all applicable armed security licensing, training, and qualification requirements for the assigned location.Must be able to pass drug testing when required under applicable DOT rules or assignment requirements.Strong observation and situational awareness skills.Ability to communicate clearly and professionally with the public and law enforcement.Ability to remain composed and exercise sound judgment during confrontational or stressful situations.Understanding of de-escalation principles and appropriate incident response.Ability to follow written instructions, established procedures, and supervisor direction.Ability to travel on public transportation and move between assigned stops throughout the shift.Willingness to complete required company onboarding and any applicable screening or qualification processes.Preferred QualificationsPrevious experience in armed security, law enforcement, military service, or a related protective role.Experience working in public-facing security assignments or transportation environments.Familiarity with incident reporting, emergency communication, and conflict de-escalation.Experience coordinating professionally with law enforcement or emergency responders.Equal Opportunity Employer Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Citadel Security USA