EUC & IT Operations Engineer End-User Computing Pro

Job Title EUC & IT Operations Support Engineer Location Reno, NV Duration 6 Months Role Overview The EUC & IT Operations Support Engineer is responsible for delivering end-user support, managing IT operations, and ensuring seamless onboarding/offboarding processes. This role supports endpoint management, Microsoft 365 services, asset management, and data center operations while maintaining compliance with IT policies and service standards. Key Responsibilities User Onboarding & Offboarding: Execute end-to-end user onboarding (account creation, access provisioning, device setup) Manage user offboarding (access revocation, data retention, asset recovery) Ensure SLA adherence and audit compliance Coordinate with HR and cross-functional teams End User Computing & Microsoft 365 Provide L2/L3 support for desktops, laptops, and mobile devices Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) Troubleshoot authentication, licensing, and access issues Manage OS builds, upgrades, and endpoint troubleshooting Administer Active Directory and Azure AD Intune & Patch Management Manage endpoints using device management tools Configure and deploy OS updates, patches, and applications Monitor patch compliance and remediate issues Ensure endpoint security and policy compliance SharePoint Support Manage SharePoint Online access and permissions Support document libraries and collaboration tools Assist users with document management and workflows Coordinate governance and site management activities Inventory & Asset Management Maintain accurate IT asset records Conduct asset audits and reconciliation Track asset lifecycle during onboarding/offboarding Ensure compliance with asset and security policies Data Center Support Perform on-site operational tasks (rack & stack, cabling, hardware support) Handle troubleshooting tasks such as power cycling and component replacement Coordinate with infrastructure and network teams during incidents Follow data center safety and operational procedures Operations & Governance Manage incidents, service requests, and changes via ITSM tools Ensure SLA compliance and proper documentation Develop SOPs, runbooks, and knowledge base articlesSupport audit and compliance activities Technical Skills Required Windows 10/11 and basic macOS support Microsoft 365 administration Active Directory and Azure AD Endpoint/device management tools (e.g., Intune) SharePoint Online support Basic networking (VPN, DNS, LAN) ITSM and asset management tools Basic understanding of data center operations Experience & Qualifications 3–7 years of experience in EUC / IT Operations / Infrastructure Support Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Certifications ITIL Foundation certification Microsoft Modern Workplace or endpoint management certifications Contact For more details reach at View email address on click.appcast.io #J-18808-Ljbffr