Behavioral Health Manager

Behavioral Health Manager

The Behavioral Health Manager is responsible for leading and managing the Behavioral Health team to ensure high-quality, trauma-informed care and efficient service delivery. Reporting to the Director of Behavioral Health (BH), this role provides direct supervision to BH team members and serves as a critical link between operations and senior clinical leadership. The BH Manager oversees the development and implementation of departmental processes, workflows, policies, and procedures, while driving quality assurance and continuous performance improvement initiatives. They are accountable for meeting productivity expectations, including timely documentation, caseload management, and adherence to service delivery standards.

In addition to leadership responsibilities, the Behavioral Health Manager maintains a clinical caseload, providing care to patients with complex and often co-occurring mental health, substance use, and physical health needs. This position requires flexibility and travel between Central Health clinics and community-based facilities, such as skilled nursing facilities and other satellite locations. The BH Manager demonstrates a strong commitment to antioppressive, trauma-informed care that promotes healing, empowerment, and hope for patients and their support systems.

Responsibilities

Essential Functions

• Provide direct clinical and administrative supervision to Behavioral Health Department team members, including fully licensed clinicians (LCSW, LPC), those working toward clinical licensure, and peer support specialists.
• Supervision includes daily management, performance evaluation, corrective action planning, and development of annual professional growth plans.
• Monitor and address clinical documentation timeliness, quality, and adherence to organizational standards.
• Support onboarding, training, and integration of new Behavioral Health team members.
• Partner with the Operations Team to ensure efficient clinic workflows, appointment availability, schedule optimization, and alignment with daily operational needs.
• Track compliance with documentation standards, quality metrics, and clinical outcomes; develop and implement improvement plans as needed.
• Manage team schedules.
• Lead team meetings, case consultations, and facilitate ongoing clinical skill development.
• Develop and implement program policies and procedures; ensure compliance with regulatory requirements and internal organizational protocols.
• Maintain small caseload of counseling patients.
• Collaborate with interdisciplinary teams, clinic leadership, and external partners to support integrated behavioral health services.
• Address escalated patient concerns, safety issues, and workflow barriers promptly and effectively.
• Identify and evaluate program performance trends, resource needs, and opportunities for improvement.
• Performs assigned duties and responsibilities.

Qualifications

Minimum Education: Master's degree in Social Work, Counseling, Psychology, or related field

Required Experience:

• 5 years experience performing direct patient care including mental health assessments, diagnosis, and treatment
• 5 years experience supervising behavioral health services and team members

Required Licenses/Certifications (upon hire):

• Licensed Clinical Social Worker Supervisor (LCSW-S) OR Licensed Professional Counselor Supervisor (LPC-S)
• Current Basic Life Support (BLS) Certification for Healthcare Providers from the American Heart Association or the American Red Cross