Guest Experience Lead — Front Desk Supervisor

Job Overview and Role Summary Role: Front Desk Lead / Supervisor Reports To: Front Office Manager or General Manager Core Goal: Deliver high-quality guest service while keeping front office operations running smoothly and efficiently. Key Responsibilities Team Leadership: Train new front desk agents, guide daily shift tasks, and model professional behavior. Guest Services: Greet guests, manage fast check-ins and check-outs, and promote hotel amenities or loyalty programs. Issue Resolution: Handle escalated guest complaints and find quick, satisfying solutions. Department Coordination: Communicate closely with housekeeping and maintenance to verify ready rooms and address property needs. Administrative Tasks: Balance shift paperwork, audit cash drawers, and update booking records via property management systems (PMS). Qualifications and Skills Experience: 1 to 3 years of hotel customer service or front desk experience, with prior leadership or supervisory background preferred. Education: High school diploma or equivalent; a hospitality degree is a plus. Technical Skills: Strong computer literacy, including experience with hotel software like Opera or Cloudbeds. Soft Skills: Excellent communication, problem-solving under pressure, and a friendly, welcoming attitude. Schedule Flexibility: Ability to work varied shifts, including weekends, nights, and holidays #J-18808-Ljbffr Ontario Trillium Foundation