TEMPORARY Customer Experience Assistant - South Hill Region

Temporary Customer Experience Assistant - South Hill Region

Provides high quality customer service for diverse customers of all ages at assigned library location(s). Assists customers in gaining access to a wide variety of services, including, but not limited to, library accounts, public technology assistance, and readers' advisory services. This position supports the library in providing direct customer service to all library customers.

Essential functions include delivering high-quality, customer-focused services to diverse customers of all ages, working with customers in person, by telephone, and digitally, communicating and applying the Library's policies and procedures, addressing and assisting in resolving customer concerns, incidents, and complaints, performing routine circulation and customer account management duties, providing basic reference and readers' advisory assistance, providing hardware and software support for customer-accessed technologies, instructing and trouble-shooting customers' access to databases and electronic collections, assisting with program support as directed by a Supervisor or Librarian, and routinely providing customer feedback to supervisors to ensure the customer's voice and perspective is received and reviewed.

Core skills and qualities include customer focus, teamwork, communications, leadership, problem solving, change and learning, positive attitude, professional integrity, and diversity.

Required knowledge, skills, and abilities include an associate's degree in a related field, two years public library/customer service experience, ability to effectively navigate basic electronic record creation and storage, use of basic office equipment, basic keyboard and alpha/numeric data entry skills, basic PC navigation skills in a windows based environment, ability to navigate, search and use basic web functions and applications, intermediate MS Office Suite skills, and specialized equipment or software skills sufficient to satisfactorily complete job responsibilities.