Retail Associate

Job Description

Job Description

About the Role

As a Pet Sales Associate, you're the heartbeat of our front-of-house experience. Half of your day is spent helping customers find the right food, treats, and products for their pets — making thoughtful recommendations and driving sales. The other half, you're the first face grooming clients see: checking pets in and out, managing the grooming schedule, and making sure every visit feels smooth and welcoming.

What You'll Do

• Greet customers and grooming clients warmly and by name whenever possible
• Guide shoppers through our product selection with genuine knowledge and a consultative approach — no hard sell, just good advice
• Meet monthly sales goals for food, supplements, and accessories
• Check pets in and out for grooming appointments, confirm booking details, and communicate with the grooming team
• Handle scheduling changes, waitlists, and client follow-ups for grooming
• Maintain a clean, organized, and well-stocked sales floor
• Process transactions accurately using our POS system
• Answer phone inquiries with care and efficiency

What We're Looking For

• A genuine love for animals (non-negotiable)
• Comfortable in a fast-paced, dual-role environment — you'll be selling one moment and soothing a nervous dog owner the next
• Strong communication skills and a natural ability to connect with people
• Prior retail, sales, or customer service experience preferred; pet industry experience a plus
• Reliable, punctual, and a team player