Appeals and Grievances - RN, Senior

Member Appeals And Grievances Rn Senior

The member appeals and grievances team is responsible for clinically reviewing member appeals and grievances that are the result of either a preservice, post-service or claim denial. The appeals and grievances RN senior will report to the appeals and grievances manager. In this role you will perform accurate and timely clinical review of member-initiated appeals or appeals initiated on behalf of members from an authorized representative. The RNs perform first level appeal reviews for members utilizing Milliman care guidelines, member handbook or evidence of coverage, department of managed care (DMHC) guidelines, ASAM, WPATH, ABA, CALOCUS, LOCUS and other nationally recognized professional guidelines such as NCCN, NCQA, DOI, and ACOG. The successful RN candidate will review both inpatient and outpatient member appeals for benefits, medical necessity, coding accuracy and medical policy compliance.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

In this role, you will:

• Identify issues, and with assistance, execute corrective action
• Intake queue
• Prepares and submits clinical case reviews to the medical director (MD) for MD collaboration and medical necessity determination
• Communicates determinations to the providers in compliance with state, federal and accreditation requirements
• Works well in a fast paced, production environment
• Initiates appropriate referrals for members' needs to other departments such as case management, utilization management and pharmacy.

Qualifications

In this role, you will:

• Requires a current CA RN license
• Requires at least 5 years of prior experience in nursing, healthcare or other related fields with an emphasis on behavioral health/mental health preferred but not required.
• Bachelor of science in nursing or advanced degree preferred
• Knowledge of commercial, ASO, Medicare advantage and benefit reviews with emphasis on behavioral health/mental health appeals review but not required.
• Knowledge of CPT, ICD-10, HCPCS and billing practices
• Demonstrate the ability to act independently using sound clinical judgement with acquired basic computer skillset utilizing programs such as Microsoft, shared drives, TEAMS, PDF etc.

Hybrid virtual work

This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.

About Us

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California promise health plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun family of companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News best company to work for, a Deloitte U.S. best managed company and a top 100 inspiring workplace. We were recognized by Fair360 as a top regional company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our workplace model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.

• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.

• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical requirements:

Office environment - roles involving part to full time schedule in office environment. Based in our physical offices and work from home office/deskwork - activity level: sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal employment opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws, including but not limited to the San Francisco fair chance ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by federal, state and local laws.