Field Service Engineer

Field Service Engineer

Location: Cleveland, OH, Atlanta OR Savannah, GA, Philadelphia OR Allentown, PA, Chicago, IL, Baltimore, MD, Tallahassee OR Jacksonville, FL, Modesto, CA - Virtual Onsite Hybrid

Duration: 3 months

Role Overview

We are seeking a Field Service Engineer to conduct system-level investigations for a drone system at commercial operations sites. This role focuses on improving reliability within drone delivery operations. The successful candidate will be a core member of the engineering team, serving as the first line between operator experiences and design engineering improvements.

Key Responsibilities

• Troubleshoot drone issues observed within operations and implement solutions to return the drone to service.
• Support new drone delivery sites by provisioning site equipment, programming check flights, and verifying performance.
• Ensure a high degree of technical reliability within drone operations.
• Work closely with design engineering and service engineering staff to support continuous improvement in the drone system design.
• Provide engineering analyses and solutions to improve system reliability and performance.
• Leverage data-driven insights to identify opportunities and lead the implementation of system improvements.
• Translate complex system functions into digestible insights and summarize findings effectively with stakeholders.

Work Schedule

• Work schedules may vary, requiring flexibility. Site launches may necessitate working on weekends.
• The role includes an on-call component for responding to tickets, which may occasionally occur outside of normal hours for high-severity issues.
• Team members may be asked to cover a weekend once a month on a rotational basis, with the option to take weekdays off in exchange.
• This position is virtual with a preference for attending the site once a week as able. Travel to various sites may be required.

Required Qualifications

Education: A BSc/MSc in Aerospace, Mechanical Engineering, Mechatronics, Robotics, or an equivalent field.

Experience:

• Experience troubleshooting and debugging technical systems.
• Experience in project management.

Skills:

• Experience scripting in modern programming languages.
• Strong communication and writing skills.
• Ability to travel up to 30% of the time.

Preferred Qualifications

• Aviation or Aerospace experience.
• Experience with drone systems.
• Experience working with operations teams to resolve urgent issues.
• Experience using engineering project management software such as JIRA, Confluence, or other Agile tools.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.