Lodge Food & Beverage Administrative Assistant

Job Title

Food & Beverage Administrative Assistant

Job Description

Sunriver Resort is hiring for a full-time, year-round position with the Lodge Food & Beverage Team! Join our team and experience why Sunriver Resort was voted Top 100 Businesses to Work for in Oregon! The Food & Beverage Administrative Assistant is responsible for providing administrative support to all resort Food & Beverage outlets. The Administrative Assistant will take on the responsibility of the associate relations of outlet staff. He/She/They will act as a liaison between Human Resources and F&B team members. He/She/They will assist in maintaining the AAA Four Diamond Standards. The Administrative Assistant will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment.

He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

Provides general administrative support to Food & Beverage and Culinary Management

Answers phone calls for the Lodge outlets when host/MOD is not available

Book and contract bands and musicians for performances throughout the Lodge Outlets including The Backyard and the Owl's Nest.

Working with group contacts and clients, Book and Contract Special Events including Private Room Dining

Communicate with Sales and Conventions teams to ensure their group events in Lodge Food & Beverage spaces are successfully executed

Attends weekly resume (groups in house) meeting in person or via Teams

Ensures group bookings are updated in Delphi, 7Shifts, RESY and F&B Calendar

Organize and update group event menus

Review final billing for group events and edit if necessary

Creates Purchase Orders and Check Requests through Birchstreet including Expense Reports

Responsible for processing payroll and monitoring time corrections for all Lodge Food & Beverage Outlets in UKG

Thorough knowledge and understanding of Predictive Schedule to ensure departmental compliance

Monitors and ensures proper compliance with tip claiming sheets and minor break logs

Keeps current and accurate associate manual time sheets for all associates

Picks up paychecks, manages distribution and returns signed documents to payroll

Ensures accurate statuses and updates forms as necessary for associates with multi job codes

Attends bi-monthly team meetings

Upkeep of all O.L.C.C. and Food Handlers compliance with F & B associates

Ordering of office supplies

Assists manager with associate onboarding/departure paperwork

Reports any needed repair in SMS work order

Responsible for the organization of the Meadow's folder on "V" drive

Communicates all pertinent information to the outlet teams

Always maintains a professional demeanor and attitude

Reports to work on time and according to posted schedule

Maintains a professional appearance. Follows all Sunriver Resort dress code standards

Remains alert, courteous and helpful to the guests and colleagues at all time

Performs other related duties as assigned

Qualifications

EXPERIENCE & EDUCATION:

High school diploma or equivalent required

At least one year Food & Beverage experience required

At least one year of customer service experience required

At least one year of supervisory experience preferred

Prior hospitality experience preferred

Two or four year degree in hospitality related field preferred

At least six months POS system experience preferred

Prior cash handling experience required

JOB REQUIRMENTS:

Must be a United States citizen or possess a valid work permit

Must be at least 21 years of age

Must have valid driver's license and meet resort driving standards

Must be able to read, write and speak English

Must have excellent basic math skills

Must possess valid OLCC card upon hire

Must possess valid Food Handler's card upon hire

Must have excellent computer skills

Must have strong working knowledge of Microsoft Office programs

Must have excellent leadership skills

Must be a positive example for staff

Must have excellent phone etiquette

Must be able to work well under pressure

Must be able to accurately follow instructions, both verbally and written

Must be highly detailed orientated

Must be able to work in a fast paced environment

Must have excellent listening skills

Must possess excellent communication skills

Must be professional in appearance and demeanor

Must always ensure a teamwork environment

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must have the ability to deal effectively and interact well with the guests and associates

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

WORKING CONDITIONS:

Must be able to stand and walk throughout the shift

Must be able to remain seated for multiple hours.

Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs

Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally