Technical Systems Analyst

Responsibilities & Qualifications Senior Technical Program Analyst. The Senior Technical Program Analyst serves as Key Personnel under the NSWCDD Corporate IT Services contract. This position provides expert-level support to the Navy Enterprise Network (NEN) program by managing, coordinating, and monitoring enterprise network services. The Senior NEN Analyst acts as the primary liaison between NSWCDD and the Navy NEN Program Office, ensuring compliance with all enterprise standards, service-level expectations, and network operational procedures. REQUIRED QUALIFICATIONS Experience Minimum of six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering. Certification 8570 IAT Level II certification Clearance Secret (T3 investigation) RESPONSIBILITIES Provide enterprise-level support for Navy Enterprise Network (NEN) systems, ensuring consistent connectivity, access, and compliance with Navy cybersecurity standards. Manage and track NEN service requests and provisioning activities through approved Navy tools and processes (e.g., NET tool and NEN ordering systems). Coordinate with NAVWAR, NEN Tier III, and NMCI teams to resolve enterprise network incidents and service disruptions. Support network transition, optimization, and modernization efforts in alignment with DoD and Navy initiatives. Maintain records of user accounts, hardware provisioning, and service order statuses within the NEN framework. Review and verify network-related documentation and procedures for adherence to configuration management and cybersecurity policies. Support user onboarding, account management, and hardware lifecycle tracking across multiple NSWCDD departments. Identifyrecurring network or service issues and propose corrective actions to improve operational efficiency. Provide reporting and analysis on NEN service performance metrics and SLA adherence. Serve as the local point of contact for coordination of NEN activities impacting NSWCDD operations. COMPETENCIES Navy Enterprise Network (NEN) Operations Network Provisioning and Service Request Management IT Service Management and SLA Monitoring Communication and Coordination with Enterprise Stakeholders Documentation and Reporting Accuracy Cybersecurity and Network Compliance Awareness Overview WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Onsite at NSWCDD Dahlgren, VA (limited hybrid flexibility may be considered) Type of environment: Office setting, network operations support environment Noise level: Medium Work schedule: Onsite with standard NSWCDD core hours (0800-1700), Monday through Friday. Amount of Travel: Minimal ( WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret clearance (T3 investigation) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. 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