Senior Director of Product

Role Description

We are seeking an accomplished and visionary Senior Director or Vice President of Product - Mid-Cycle and Backend RCM Platform to provide hands-on experience and lead product strategy, roadmap, and delivery for our next generation revenue cycle management (RCM) platform.

This leader will oversee a suite of solutions that span coding, billing, payment posting, accounts receivable and denials management, and revenue cycle analytics, with a focus on automation, scalability, and customer outcomes.

Key Responsibilities

• Define and execute the product vision and strategy for the mid-cycle and backend RCM portfolio.
• Lead the roadmap for coding, billing, payment posting, AR & denials, and analytics to deliver measurable improvements in efficiency, accuracy, and financial performance.
• Partner closely with engineering and data teams in India to drive delivery excellence and foster cross-geo collaboration.
• Develop and manage a team of high-performing product managers and analysts, promoting a culture of accountability and innovation.
• Translate customer and market needs into actionable requirements and ensure products deliver strong ROI.
• Drive initiatives that leverage AI, workflow automation, and advanced analytics to enhance revenue integrity and operational performance.
• Collaborate with internal stakeholders across operations, sales, and implementation to ensure seamless product adoption and client success.
• Monitor market trends and emerging technologies to maintain competitive differentiation in the RCM space.

Qualifications

• Bachelor's degree in Engineering, Healthcare Administration, or a related field required.
• MBA or other advanced degree preferred.
• 12-18 years of progressive leadership experience in healthcare technology and RCM.
• 8+ years in hands-on product management or product leadership roles.
• Proven track record of building and scaling RCM software products, preferably multi-tenant SaaS platforms.
• Deep understanding of mid-cycle and backend processes: coding, billing, payment posting, denials management, AR follow-up, and analytics.
• Experience working with cross-functional and globally distributed teams, including close collaboration with engineering teams based in India.
• Familiarity with EMR integrations (Epic, Cerner, Athena), clearinghouses, payer connectivity, and compliance standards (HIPAA, SOC 2, HITRUST).
• Demonstrated success driving product innovation using AI, ML, and automation technologies in revenue cycle workflows.
• Strong analytical, strategic, and financial acumen with a passion for solving complex operational problems.
• Exceptional communication and stakeholder management skills across business and technical teams.
• Ability to lead through influence and build alignment across geographies and functions.
• Deep understanding of RCM performance metrics: AR days, clean claim rate, first-pass resolution rate, denial rate, and net collection percentage.

Benefits

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.