Customer Service Representative

Job Title: Customer Service Representative (Team Lead) Job Description This role oversees a small customer service team while actively supporting customers and sales activities. The position combines hands-on customer interaction, team leadership, and administrative support, with a strong focus on driving sales growth, strengthening customer relationships, and ensuring smooth order and data processing. Responsibilities Lead and manage a customer service team of approximately 35 employees, providing daily direction and support. Drive sales growth by strengthening customer relationships and identifying opportunities to support sales objectives. Coach, mentor, and develop team members to improve performance, service quality, and productivity. Serve as the main point of contact for escalated customer issues and ensure timely, effective resolution. Partner with outside sales staff to support clients, including assisting with terms, account details, and follow‑up. Perform accurate data entry, transferring information between databases to support system transitions. Enter and maintain order and delivery information for the warehouse and drivers to ensure accurate and timely fulfillment. Use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) to create, update, and manage documents, reports, and communications. Answer and transfer incoming phone calls, ensuring callers reach the appropriate department or team member. Maintain organized records and documentation related to customer accounts, orders, and service activities. Support continuous improvement of customer service processes and contribute ideas to enhance efficiency and customer satisfaction. Essential Skills At least 3 years of experience in sales, customer service, and account management. A minimum of 2 years of supervisory or leadership experience, preferably in a customer service or sales environment. Proven customer service skills, including handling inbound calls and resolving customer issues. Demonstrated management skills with the ability to lead, coach, and motivate a small team. Strong data entry skills with high accuracy and attention to detail. Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Effective verbal and written communication skills for interacting with customers, team members, and sales staff. Strong organizational and time-management skills to balance team leadership, customer support, and administrative tasks. Additional Skills & Qualifications Associate degree in business, marketing, or sales. Experience supporting outside sales teams and working with client terms and account details. Ability to handle escalated issues calmly and professionally while maintaining positive customer relationships. Comfort working with multiple databases and systems during transitions and process changes. Capability to work independently and as part of a team in a fast-paced office environment. Why Work Here? The organization offers a comprehensive benefits package that supports both financial security and work-life balance, including 401(k), Employee Stock Ownership Plan (ESOP), paid time off, paid holidays, life insurance, and medical, dental, and vision coverage. Team members enjoy a stable office-based schedule and a professional yet approachable culture that values development, collaboration, and long-term growth. Work Environment This is a full-time, office-based position with a standard schedule of 8:00 a.m. to 5:00 p.m. and a 1-hour lunch break. The role involves working in a professional office environment, regularly using computers, phones, and Microsoft Office applications to support daily operations. Business casual clothing must be worn each day, reflecting a professional yet comfortable workplace atmosphere. Job Type & Location This is a Contract to Hire position based out of Billings, MT. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Nov 2, 2026. Workplace Type This is a fully onsite position in Billings,MT. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr Aerotek