IT Asset Management Lead

We are seeking an experienced IT Asset Management Lead to help us mature and manage our enterprise-wide IT Asset Management (ITAM) program governing the lifecycle of IT hardware. Your work will support 4,000 users across 200+ locations, including corporate offices and dynamic project jobsites. Key Responsibilities Program Development: Provide input on standard and best practices, working with the IT Asset Program Manager to develop a comprehensive ITAM framework (aligning with ITIL) for the entire hardware lifecycle-from procurement to disposal. This includes all end-user, networking, and AV equipment across all corporate and jobsite locations. Process & Vendor Management: Collaborate with the IT Asset Program Manager to establish, document, and enforce all hardware asset management procedures and SLAs for both internal teams and the external logistics vendor. Act as the primary relationship manager for this vendor, ensuring all processes are optimized for rapid deployment, efficient asset recovery, and a seamless end-user experience, and that processes are adhered to. CMDB & Data Integrity: Collaborate with the IT Asset Program Manager to optimize ServiceNow's ITAM capabilities, ensuring the CMDB is the reliable source of truth for asset data. Conduct regular audits and reconciliations (e.g., against vendor reports) to ensure data integrity, enforce process compliance, and drive continuous improvement. Inventory & Financial Management: Monitor and maintain hardware stock levels to support new hires, break/fix, and rapid jobsite deployments. Partner with Finance and Procurement to forecast needs, assist with budgeting, and identify cost‑saving opportunities. Compliance & Disposal: Ensure all asset processes, especially disposal, are secure, auditable, and compliant with policy. Coordinate the secure retrieval of hardware from decommissioned sites and from end users. Store data destruction certificates in approved locations. Reporting & Metrics: Collaborate with the IT Asset Program Manager to develop and maintain KPIs and dashboards to report on asset status, compliance, and program effectiveness to senior leadership. Basic Qualifications Experience: 3+ years in an IT Asset Management role, with a proven track record of increasing responsibility. Standards Expertise: Knowledge of ITAM/ITIL frameworks Technical Skills: Strong experience with ITAM/CMDB platforms ( ServiceNow preferred ), discovery tools, and strong data analysis/reporting skills. Vendor Management: Experience managing third-party logistics vendors, including contract participation and SLA enforcement. Communication: Ability to clearly communicate complex IT and financial concepts and reasoning to diverse audiences, from technical staff to senior executives. Leading by Example: A self-starter with the ability to work independently, manage projects, and who rolls up their sleeves and pitches in to drive results. Analytical & Data-Driven: Meticulous attention to detail and strong analytical skills to perform complex reconciliations and maintain accurate data for decision-making. Preferred Qualifications Certifications: ITIL Foundation, CITAM, CSAM, or similar. Education: Bachelor's degree in IT, Business, Finance, or a related field. Industry Experience: Experience in construction, logistics, or a similar industry with a highly mobile workforce and distributed, temporary sites. Familiarity: Knowledge of a wide range of IT hardware (networking, AV, mobile), MDM platforms (e.g., Intune, Jamf), and discovery tools. The Physical Side of the Role Given that a good portion of your day will be spent at a desk, you should be comfortable with prolonged periods of focused work, whether it's collaborating with colleagues, analyzing data, or developing strategies. The role demands effective communication and sharp visual acuity for reviewing complex documents and performing detailed computer work. While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. The ability to lift and move objects up to 10 pounds regularly, and up to 25 pounds on occasion (think a box of files or small office equipment), is also required. Your Work Environment Your primary workspace will be in our professional office, which has a typical, quiet-to-moderate noise and #J-18808-Ljbffr clark