Care Manager II - Children's Health Homes - Western Region

Care Manager II

The Care Manager II services youth and adults in their community setting with the goal of reducing and preventing emergency room visits, hospitalizations, and decreasing overall Medicaid costs as a lead member of the team responsible for the client. This role utilizes assessments, care planning, linkage to services and community resources, advocacy, and support to coordinate services for adults, youth, and families using person centered and family driven care strategies.

This is a full-time (40 hours position) on primarily a 9:00am-5:00pm schedule, but hours will be flexible based on client need. This role requires the hire to use a personal vehicle for on-the-job travel, with mileage eligible for a generous reimbursement. Travel in/to the following counties may be required: Erie, Niagara, Orleans, Genesee, Livingston, Wyoming. We can support a hire being based out of our Batavia, NY office or our Buffalo, NY office at this time.

Essential Job Functions:

• Responsible for, but not limited to comprehensive assessments, outreach and engagement, service and treatment linkage and coordination for assigned youth, adults and families.
• Partner with referral sources to engage youth, adults and families and build an interdisciplinary care team to support the member in meeting their needs.
• Facilitate monthly face-to-face visits with adults, youth, family, and their interdisciplinary care team, for assigned caseload.
• Conduct initial and ongoing assessments to assist with accomplishing member's goals and needs within program requirements.
• Create, implement, evaluate, and modify, as required and needed, individual service plans to meet assessed client's unique needs as a member of a multi-disciplinary team.
• Refer members to applicable agency services and community programs, such as outpatient counseling, dental provider, and primary care providers.
• Support members who transition between systems and services (i.e. hospitalizations, inpatient stays, residential settings, housing needs, etc.).
• Establish and maintain productive working relationships with community service providers to facilitate referrals and service evaluations.
• Maintain required contact with members, families, and the interdisciplinary team and facilitate team meetings.
• Serve as a liaison between the program and other internal and external resources, ensuring information is shared with the Care Team.
• Maintain and update all necessary records, forms, reports, and summaries in member files according to agency and funders standards.
• Travel across different counties within respective region to serve members, as required.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Education & Experience:

• Bachelor's degree required.
• Minimum 2 years of experience working in a human services or related position supporting youth, adults and families required.

Special Requirements:

• Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
• Children's Health Home only: Must receive CANS (Child and Adolescent Needs and Strengths Assessment) certification score of 70 within 3 months of hire and annually thereafter.

Knowledge, Skills & Abilities:

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated:

• Demonstrate the highest standards for ethical and professional conduct at all times
• Knowledge of all federal, state, and local statutes, regulatory agency standards and Hillside policies.
• Ability to manage multiple tasks and large caseloads simultaneously.
• Ability to manage scheduling visits with high volume caseload and complete tasks by funder deadlines.
• Ability to de-escalate and manage crisis situations both in-person and by phone.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including evenings and weekends
• The following daily physical demands are required:
  • Sitting (up to 6 hours)
  • Occasional standing (up to 2 hour)
  • Occasional walking (up to 2.5 hours)
  • Driving (several times a week up to 6 hours)
  • Continuous balancing (up to 8 hours)
  • Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
  • Weekly lifting up to 10-15 lbs. on a daily basis
  • Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
  • Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent
  • Ability to change positions as needed

$21.40 Minimum pay rate, $31.00 Maximum pay rate, based on experience.