Medical Billing Specialist

Please only submit an application if you live in one of these states: FL, VA, TX, NY, MO

About Us

At Greenbrook Medical, we believe seniors deserve more from the healthcare system—more time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea: deliver the kind of care we’d want for our own parents. Founded by two brothers inspired by their father’s pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they’re never alone in a complex system. Our business model is designed around patient outcomes, not volume—so we only succeed when our patients thrive. With roots in Tampa Bay and a partnership with Tampa General Hospital, we’re growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients.

About the Role

As a Medical Billing Specialist at Greenbrook Medical, you will play a key role in managing accurate, efficient, and compliant billing operations. You’ll be the subject matter expert on all things billing — processing encounter data, submitting claims, and resolving billing issues quickly and effectively. This is a detail-oriented and collaborative role that combines analytical precision with proactive problem-solving. You’ll work cross-functionally with clinical, administrative, and finance teams to ensure every encounter is billed correctly and every patient record is complete, supporting Greenbrook’s mission to provide exceptional, coordinated care for seniors.

Compensation

Compensation range: $21-$23 per hour with a generous annual performance bonus. At Greenbrook Medical, we value fair and equitable pay. Your salary within this range will be based on your relevant, transferable experience and professional achievements.

Location

Remote within FL, VA, TX, NY, MO (must be located in these states to be eligible)

Key Responsibilities

• Ensure timely submission of clinical encounters to insurance plans, including accurate HEDIS coding.
• Serve as the billing expert within the practice, troubleshooting and resolving billing-related issues as they arise.
• Generate and analyze reports and data queries using the eClinicalWorks, Epic Practice Management systems, Waystar, and AdvancedMD clearinghouse.
• Conduct audits of current billing procedures, identify areas for improvement in billing and intake processes, and implement necessary changes.
• Work closely with team members to gather and assess additional patient information needed for accurate billing and processing.
• Coordinate with relevant parties to resolve all billing-related issues promptly.

Accountabilities

• Maintain 98%+ accuracy in encounter data and claim submissions across multiple systems.
• Ensure all billing submissions meet compliance standards and payer requirements.
• Resolve claim denials, rejections, or discrepancies within established timeframes.
• Contribute to continuous improvement by identifying and implementing process enhancements that reduce errors and increase timeliness.

About You

• Experience: 5+ years in medical billing in a managed care primary care setting, including encounter data and claims submission via Epic and eClinicalworks, as well as claims management via Waystar and AdvancedMD (clearinghouse).
• Skills:
  • Strong understanding of CPT II codes for Quality and HEDIS reporting.
  • Solid knowledge of HMO/PPO medical insurance procedures and practices.
  • Skilled in computer use for data entry and processing.
  • Proficient in basic arithmetic to handle routine calculations.
  • Excellent analytical and problem-solving skills.
• Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Why You Should be Excited

• Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care.
• Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors.
• Growth: We’re building more than a company - we’re building careers. As we grow, we’re creating meaningful opportunities for you to expand your skills, take on new challenges, and shape your path forward.
• Compensation & Benefits: Competitive base compensation and generous performance bonus, paid time off, health, dental and vision benefits, and 401K with a company match.

Our Selection Process

Our selection process typically includes an online application, short phone interview and writing sample, second round interview, values interview, and reference check.

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at View email address on click.appcast.io.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Software Development