Customer Success Manager

Description

Who are we?

Komodor is an AI-powered SRE platform that helps engineering teams proactively manage reliability at scale. By combining deep system context with AI-driven insights and automation, Komodor enables DevOps, SREs, and developers to quickly understand issues, prevent incidents, and operate complex cloud-native environments with confidence.

We are now looking for an experienced Customer Success Manager (CSM) who shares our passion for innovation and customer-centric excellence.

Core Mission:

Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value.


You operate at the intersection of business outcomes and technical adoption; you don't build the solution, but you own whether the customer believes it's working.

Your role involves understanding each customer's unique business and technical needs, goals, and challenges, allowing you to tailor our solution accordingly. You will ensure customers are successful through their path to production value by understanding where they are in their adoption journey, diagnosing gaps, and driving time-to-value with a hands-on, prescriptive approach to ensure a smooth implementation and adoption process; all while emphasizing the seamless experience provided by Komodor.

This is a remote position. We are looking for someone located in PST or MT time zones in the US.

Your Core Mission will encompass:

• Driving Success: Ensure that customers fully leverage Komodor's AI SRE and cost optimization capabilities, accelerating MTTR and optimizing Kubernetes costs.
• Impactful Engagement: Navigate a diverse customer portfolio, bringing a point of view to each customer interaction on where value is being left on the table.
• Building Connections: Create robust relationships with stakeholders, advancing Komodor's footprint in the Kubernetes ecosystem.
• Customer Retention & Expansion: Retain and grow customer engagement by identifying opportunities to extend our reach and value.
• Collaborative Integration: Work in collaboration with Komodor's product, solutions, and sales teams to amplify customer demand and adoption of our solutions.

Requirements

• Proven experience working with Engineering and DevOps professionals on customer side
• Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other customer facing role that requires strong organizational and technical understanding of our persona
• Fluency and demonstrated experience leveraging AI in work product (models/skills/pipelines) required
• Working knowledge of the monitoring/observability ecosystem is required
• Working knowledge of cloud native/DevOps tools and Cloud computing - Big plus
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
• Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism and "can-do" attitude
• Great presentation skills and bias to communicating value and impact
• Comfortable delivering training and enablement in a 1:1 or team based setting to facilitate adoption
• Excellent organizational and project management skills required
• Proficiency in CRM software, product usage and other CS related tools
• Bachelor's degree in Computer Engineering or a related field (or equivalent work experience) is a plus
• Demonstrated ability to collaborate and work effectively in a team environment
• You're proactive and drive meaningful outcomes with customers

What do we offer?

• Remote first culture
• Great culture and perks.
• Options & benefits.
• Growth opportunities!
• Industry Conferences
• Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.