Front Desk Agent

Front Desk Agent

We're looking for an engaging, detail-oriented Front Desk Agent to deliver exceptional service to our guests. In this highly visible role, you'll be the first and last impression setting the tone for a stay that's both elevated and personalized.

What You'll Be Doing:

• Welcome guests with warmth, professionalism, and efficiency during check-in/check-out.
• Accurately manage guest reservations, payments, and folios using our property management system.
• Provide knowledgeable recommendations on hotel features and local attractions.
• Handle guest inquiries, service requests, and concerns with confidence and care.
• Collaborate with housekeeping, engineering, and other departments to meet guest needs.
• Uphold the cleanliness, organization, and safety of the front desk area
• Follow all brand standards and operational procedures to maintain consistency and excellence.

What We're Looking For:

• Prior in person customer service experience required, especially in an upscale environment.
• Outstanding communication and interpersonal skills.
• Tech-savvy with the ability to quickly learn new systems.
• Calm, professional demeanor in fast-paced or high-pressure situations.
• Commitment to hospitality and guest satisfaction.
• Reliable, punctual, and adaptable to shifting priorities.

Benefits:

• Medical, dental, and vision insurance.
• Matching 401K.
• Paid time off to use within the first year.
• Paid vacation after one year.
• Six paid holidays.
• Marriott rooms discount on hotel stays worldwide.
• Free gym membership.