Senior Manager, SIOE

Senior Manager, SIOE Requisition ID: 74732 Location: Exton, PA, US, 19341 Department: Marketing Description This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week No relocation is provided for this opportunity Who We Are: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War II. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And we are equally committed to creating a healthier environment and planet through our sustainability efforts. What We Offer Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross‑functional collaboration. Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment. Recognition & Rewards: Performance‑based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact. Job Summary In this role, the Sr Manager, SIOE has primary accountability for resolving critical customer supply issues (Prioritizations) throughout the West Supply and Operations network and providing visibility to Voice of Customer (VOC) requirements. This role requires strong relationships throughout the West Supply Network, fluency in West planning systems, West Digital and WD logic. The role also provides guidance and participates in quarter‑end cross‑functional process. As the key point of contact for Commercial Planning, the role will be leader in the global SIOE process, guide site SIOE weekly meetings, oversee 0‑90 day KPI’s, and adjudicate capacity allocations to customer supply needs. This role will be instrumental in building and maintaining relationships with Commercial, Product Management and Demand Planning teams as well as Operations Supply Planning teams. This role will be a critical link between Commercial and Supply Chain/Operations leading resolution to critical customer needs. Essential Duties and Responsibilities Partner to Commercial, Product Management, Demand Planning and leads adjudication of Commercial Prioritizations and Allocations Leadership role in Global SIOE and Site SIOE KPI management and site escalation of 0‑90 supply issues and quarterly target achievement Ensure Site SIOE and Quarter End process in alignment with financial goals Leads routine production site and Commercial team reviews of Prioritization/Allocation activities Conducts regular training on Prioritization Process; Quarter End Process for network partners (Customer Success and Supply Chain) Partners with Supply Process counterparts to improve joint dashboards for Quarter End process Drive West sites regarding necessary adjustments to production plans to accommodate critical Commercial supply needs Supports large‑scale global crisis, continuity‑of‑supply disruption and/or allocation and monitors commercial impact Supports Commercial with strategic information for customer interactions. Recognized as a formal SME in Network supply; Planning systems (SAP and West Digital) Strong level of independent work, decision‑making, and problem solving in a complex environment. Other duties as assigned. Education Bachelor's Degree Preference for Supply Chain, Engineering, Finance or relevant experience required Master's Degree/MBA preferred Work Experience Minimum 7-8 years Global Supply chain, Demand/Commercial planning experience required Preference for strong cross‑functional network background in planning function Experience with SAP‑APO planning; IBP/SIOP cycle; Product Segmentation/Stocking Strategy; Prioritization/Allocation processes also strongly preferred Experience in pharmaceuticals, medical devices or other regulated industry preferred Preferred Knowledge, Skills and Abilities Solid understanding of supply network planning principles and demonstrated ability to address critical needs and manage cross‑functional change processes. ERP system knowledge with strong linkage of financial, material and supply flows. Strong capability to manage through influence and across functions Strong leadership and strategic thinking, global mindset; anticipates risks, can successfully navigate ambiguity Strong soft skills including high emotional intelligence Strong coordination and Project Management skills Engages others, builds relationships, and creates networks outside team. Checks in with different people to understand the bigger picture. Ability to resolve conflict and tension between Pand L vs. Balance Sheet. Ability to perform root cause analysis and corrective action solutions in Quarter End Process/target setting and achievement. Follows through on actions. Is curious, agile, engages in new experiences and looks for different perspectives Fluent in English and excellent communication (written and verbal) Able to comply with the company’s safety and quality policies at all times Travel Requirements 10%: Up to 26 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Additional Requirements Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines Make independent and sound judgments. Multitask, work under time constraints, problem solve, and prioritize. Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity. West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to View email address on click.appcast.io. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening. #J-18808-Ljbffr West Pharmaceutical Services, Inc