Systems Monitoring Specialist

Systems Monitoring Specialist

Essential Job Functions

• Analysis of non-reporting and underperforming PV systems
• Utilization of SalesForce and work order creation
• Investigation of systems to determine production issue reason
• Data analysis
• Data Correction
• Development, implementation, and analysis of reports through software platforms
• Cross departmental communication and investigation to support service necessary to fix known production issues
• Work with vendors to identify new process to become more efficient
• Support field techs with information to problem solve
• Work with Customer care to assist in case closures
• On occasion direct customer communication to explain system production

Competencies

• Excellent communication skills
• Able to work independently and prioritize work load
• Ability to juggle many projects with changing priorities
• Ability to adapt in a fast paced, changing environment
• Ability to analyze data
• Team player attitude a MUST!
• Ability to follow management direction and take constructive feedback

Education/Experience

• Bachelor's degree preferred but not required
• Knowledge of solar power energy field is preferred
• Must be proficient in Microsoft Office (Excel and Power Point)
• Excellent written and verbal communication skills required
• Must be self-directed
• Salesforce experience is a plus

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.