Customer Support Associate

Customer Support Associate

The Customer Support Associate provides responsive, high-quality support to customers via email, phone, and chat. This role focuses on resolving inquiries efficiently, documenting issues accurately, and contributing to continuous improvement of customer service processes in a dynamic environment.

Responsibilities

• Receive and promptly respond to customer inquiries through email, phone, and chat channels.
• Log into and actively manage email, phone, and chat support systems throughout the business day.
• Maintain and improve response times, with particular attention to the opening and closing of the business day.
• Accurately document customer issues, actions taken, and resolutions in the appropriate systems.
• Develop and implement effective customer service solutions to address recurring issues and improve customer experience.
• Resolve customer concerns in a professional, courteous, and efficient manner.
• Identify potential website or system errors and escalate them to the appropriate teams for resolution.
• Ensure customer satisfaction through proactive follow-up when necessary.
• Demonstrate strong problem-solving skills to quickly analyze issues and determine appropriate solutions.
• Manage time effectively to handle multiple customer interactions and tasks in a fast-paced environment.
• Follow established processes and procedures to ensure consistent and reliable service.
• Collaborate with team members to share information, support workload, and contribute to a positive team environment.

Essential Skills

• Experience in customer support or call-center environments (prior call-center experience preferred).
• Proficiency in data entry with strong attention to accuracy and detail.
• Working knowledge of Microsoft Office applications.
• Strong verbal communication skills for clear and professional phone and in-person interactions.
• Strong written communication skills for email and chat support.
• Ability to multitask effectively in a fast-paced environment.
• Strong customer service orientation with a focus on meeting and exceeding customer expectations.
• Ability to manage processes and follow established procedures consistently.
• Ability to learn and adapt to evolving technology platforms and support tools.
• High level of ownership, accountability, and initiative in handling customer issues.
• Collaborative team player with a professional attitude.
• Welcoming, positive, and service-oriented demeanor.

Additional Skills & Qualifications

• High school diploma or equivalent required.
• Prior call-center experience is preferred and considered an asset.
• Experience working in a structured, process-driven environment.
• Comfort using multiple communication channels, including phone, email, and chat.
• Interest in continuous improvement of customer service processes and tools.

Work Environment

This role is based at a manufacturing headquarters located in Torrance. The environment is fast-paced and customer-focused, with daily use of technology platforms, email, phone, and chat systems to support customers. Team members work collaboratively in a professional office setting within a manufacturing HQ, following established procedures and leveraging standard office software such as Microsoft Office.

Job Type & Location

This is a Contract to Hire position based out of Torrance, CA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Torrance,CA.

Application Deadline

This position is anticipated to close on Oct 7, 2026.