Assistant Retail Store Manager

Job Description

Job Description

Assistant Store Manager (Thrift Retail Store)

Goodwill Greater New York & Northern New Jersey (GWNYNJ)

Pequannock, New Jersey | Full-Time

About Us

At Goodwill Greater New York and Northern New Jersey (GWNYNJ), we believe in the power of work and sustainable fashion to transform communities. For over 100 years, we’ve helped individuals build careers and achieve independence.

We are committed to fostering an inclusive, diverse workplace where every employee feels valued, respected, and empowered.

Position Summary

We are seeking a motivated and hands-on Assistant Store Manager to support daily store operations, drive performance, and lead team members to deliver an exceptional customer and donor experience. This role plays a critical part in achieving sales goals, maintaining operational excellence, and supporting staff development.

Key Responsibilities

Store Operations & Performance

• Support daily store operations to meet sales and performance goals
• Ensure store is well-stocked, merchandised, and visually appealing
• Monitor and control store expenses
• Maintain accurate records (sales, inventory, donor logs, and reports)

Team Leadership & Development

• Supervise, train, and support store employees
• Assist with hiring, onboarding, and scheduling
• Conduct training on store procedures, customer service, and loss prevention
• Support employee performance evaluations and development
• Address employee concerns and resolve conflicts professionally

Customer & Donor Experience

• Promote a positive and welcoming environment for customers and donors
• Train team members on customer engagement best practices
• Help grow and maintain a strong local donor base

Cash Handling & Compliance

• Oversee cash handling procedures, deposits, and reporting
• Ensure adherence to company policies, safety standards, and loss prevention practices
• Support payroll reconciliation when needed

Store Environment & Safety

• Maintain store cleanliness (sales floor, backroom, restrooms, donation area)
• Ensure a safe environment for employees and customers
• Organize backroom operations for efficiency and productivity

Qualifications

• High school diploma or GED (some college preferred)
• Minimum of 2 years of retail experience
• Minimum of 2 years of supervisory/leadership experience
• Experience training and managing teams in a retail setting
• Strong organizational and problem-solving skills
• Basic math and computer proficiency (Microsoft Office)
• Ability to work flexible hours, including evenings, weekends, and holidays

Work Environment

• Primarily indoor retail setting
• May involve handling donated goods that could be dusty or soiled
• Personal Protective Equipment (PPE) may be required

Benefits

• Generous paid time off
• Comprehensive health benefits (medical, dental, vision)
• Retirement savings with company contributions
• Parental leave and life insurance
• Transit and commuter benefits

Why Join Us?

At GWNYNJ, you’ll be part of a mission-driven organization committed to community impact, sustainability, and career growth . We encourage candidates from all backgrounds to apply—even if you don’t meet every qualification.