Income Maintenance Supervisor II

Income Maintenance Supervisor II

Buncombe County offers in-office, hybrid, and remote positions. Employees in positions that are approved for remote work must work at a location within a 2-hour drive from the position's assigned Buncombe County facility.

This position serves as an Income Maintenance Supervisor II, providing direct administrative and technical supervision to a specialized Adult Medicaid unit.

The unit focuses on Long Term Care, Special Assistance, Community Alternatives Program (CAP), and Program of All-Inclusive Care for the Elderly (PACE). The selected candidate will directly lead and support a team of five to six (5-6) case workers within a larger unit of eleven (11) experienced staff who manage complex adult program eligibility and ongoing case maintenance.

The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. This position features a hybrid work arrangement that includes both in-office and remote work, based on operational needs, unit performance, and demonstrated leadership reliability.

In this role you will be responsible for supporting 5-6 specialized case workers managing active caseloads of approximately 225 case heads each. Reviewing complex eligibility determinations, applications, recertifications, and program transfers to ensure strict compliance with state policy and federal regulations. Monitoring unit workflows, reassigning cases as needed, and ensuring the team consistently meets multiple deadlines in a high-volume environment. You will serve as the primary subject matter expert for the unit, clarifying intricate Medicaid policies and resolving complex case issues independently. In addition, you will be expected to facilitate training progression, conduct performance evaluations, and foster a collaborative team environment.

This position requires a High School diploma or equivalent and three (3) years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory or leadership experience; or an equivalent combination of training and experience. Prior experience with Medicaid eligibility, specifically Long-Term Care programs, is preferred.

The purpose of this position is to provide direct supervision for income maintenance staff to assure timely and accurate delivery of public assistance benefits for clients within Economic Services.

Minimum Education, Training and/or Experience (required at time of hire): High School diploma or equivalent and three (3) years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory or leadership experience; or an equivalent combination of training and experience.

Essential Functions of the position:

• Assure compliance within assigned program areas regarding all applicable policy, rules, and statutes/regulations (local, state, and federal), including providing technical guidance and policy interpretation, as well as assuring compliance with all county and human resource policies covered by local, state, and federal regulations.
• Supervise team of staff who provide direct services, including personnel, position, and team management; selection and recruitment; employee onboarding, training, and development; performance evaluation; employee relations and disciplinary matters; and employee engagement functions.
• Assign staff duties, relative to classification and specific to job description, communicate the expectations for successful performance of those duties and ensure staff understands how performance will be measured.
• Ensure efficient and effective workflows and implement changes in work practices and procedures as needed according to programmatic and unit needs.
• Ensure a fully staffed, competent workforce and a safe and supportive work environment for all employees.
• Perform other related duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of the principles of supervision and organizing teams and workflow.
• Knowledge of program forms and documents used in determining eligibility in the program area supervised.
• Knowledge of use and application of income maintenance programs and manuals.
• Knowledge of all agency and community programs and services which could affect the client/applicant.
• Knowledge of current social and economic problems relating to the public.
• Demonstrate the ability to seek and complete ongoing opportunities for professional development.
• Ability to communicate effectively with applicants and community agencies to obtain pertinent data and to interpret rules and regulations.
• Ability to analyze and comprehend a variety of technical and administrative regulation, records, and reports.
• Ability to set priorities, implement changes and organize.
• Ability to exercise sound judgment and deal tactfully with a wide range of the public
• Ability to establish and maintain working relationships with state and local agency individuals.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.