Client Services Manager

Summary: Our benefits services client in Columbia is looking to hire a Benefits Account Manager to serve as the primary point of contact for employers regarding all aspects of benefits and retirement plans. This is a Direct Hire permanent position sitting fully on-site in Columbia. Responsibilities: Respond to inquiries from employers, advisors, and plan participants. Review and process plan-related transactions, forms, and requests. Assist clients with payroll submissions and online system functionality. Identify and resolve administrative issues and data discrepancies. Review reports, contribution activity, and plan information for accuracy. Support year-end reporting, audits, and compliance-related activities. Coordinate with internal teams to ensure timely and accurate plan administration. Participate in system enhancements, testing, and process improvement initiatives. Maintain accurate records and perform additional duties as assigned. Qualifications: Associate's or Bachelor's degree required. Experience in retirement plans, benefits administration, payroll, financial services, preferred. Strong communication and customer service skills. Proficiency in Microsoft Office, including Excel. Excellent attention to detail, organization, and follow-through. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Paid Time Off (PTO) Schedule: Monday–Friday, 8:00 AM–5:00 PM #J-18808-Ljbffr