Associate Customer Service Representative

Associate Customer Service Representative

The Associate Customer Service Representative is an entry-level individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate delivery of service, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal teams to resolve customer issues or fulfill requests.
• Enter or update service order requests; provide order confirmation to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.

Education:

• High school diploma or equivalent and at least 1 year of customer service or related work experience OR associate's degree with demonstrated capability in a comparable role
• Excellent time management, organizational, written and verbal communication skills
• Analytical problem solving and sound decision-making abilities
• Ability to manage difficult or sensitive situations with professionalism
• Willingness to learn and improve processes
• Strong multitasking skills using various communication channels
• Friendly, detail-oriented, and customer-focused approach
• Basic computer and data entry skills

Work Requirements:

• Must be able to sit, stand, hear, and see on a regular basis
• Frequent walking, writing, and typing required
• Occasional bending, reaching, and stair climbing
• Ability to communicate clearly both verbally and in writing
• Exposure to minor dust or dirt; concrete work surfaces
• Ability to operate a computer and communicate via phone