Vice President, AI and Operations Automation Lead

Job Description

 

Lead meaningful change by building AI-enabled and automation capabilities that improve how operational work gets done. You will shape strategy, governance, and delivery to help teams work more efficiently and consistently. You will partner across functions to translate business needs into scalable solutions. You will use data and metrics to show measurable outcomes. Join a team where your expertise can help modernize processes and strengthen execution

As a Vice President, AI and Operations Automation Lead in Tax operations, you will define and lead the automation vision, operating model, governance, and multi-quarter roadmap aligned to business goals. You will manage end-to-end automation delivery, from discovery through deployment and continuous improvement, while maintaining well-controlled execution. You will partner with stakeholders and technology teams to build durable capabilities, coach talent, and demonstrate measurable operational benefits

Job responsibilities

• Define the AI and intelligent automation vision, target operating model, governance standards, and multi-quarter roadmap aligned to business goals
• Lead end-to-end automation engagements including requirements gathering, solution design, build, testing, deployment, and continuous improvement while adhering to control and governance requirements
• Partner with stakeholders to define the operational automation strategy and collaborate with technology teams to establish infrastructure needed to support the capability
• Design and manage automation solutions that increase capacity, reduce operational risk, and streamline processes
• Track and communicate outcomes by defining, managing, and reporting objectives, performance indicators, and benefit metrics with stakeholders

Required qualifications, capabilities and skills

• 7 years of experience delivering intelligent automation and business analysis outcomes
• Bachelor’s degree
• Experience gathering and analyzing complex data to develop accurate conclusions and communicate implications, including risk considerations
• Experience applying structured problem-solving methods to assess operating models, anticipate issues, and use technology appropriately to mitigate risk
• Advanced knowledge of one or more automation platforms and relevant programming or scripting languages used to build automation solutions
• Experience coaching and directing less-experienced team members on automation tools and delivery practices
• Experience developing and delivering training or enablement materials for workflow automation tools and practices
• Experience creating dashboards and performance reporting to support strategic planning and operational monitoring
• Proficiency using automation and analytics tools such as Alteryx, UiPath, and similar platforms, and proficiency programming in SQL and Python

Preferred qualifications, capabilities and skills

• Master’s degree
• Experience leading delivery across solution design, development, testing, deployment, and post-production support for automation solutions
• Alteryx certification
• Experience working with AI models or AI-enabled solutions in an operational setting
• Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.