Account Manager

Overview What We Need Corpay is currently looking to hire an Account Manager within our North American Fleet division. This position falls under our Fuel line of business and is located in Brentwood, TN. In this role, you will work directly with clients to provide day-to-day account support, problem resolution, research, and analysis. You will develop and execute a client service delivery strategy centered on client needs, contract specifications, and cost components. You will report directly to the Senior Manager, National Accounts, and regularly collaborate with multiple internal teams and departments. Role Responsibilities Working with an assigned mentor as accounts are assigned and beginning to support the assigned client base Working directly with clients to provide day-to-day account support, including resolving problems, researching issues, and analyzing account activity Responding to inbound emails, faxes, and phone calls Developing and executing a client service delivery strategy based on client needs, contract requirements, and cost considerations Conducting regularly scheduled calls with clients, including training and education sessions Monitoring service levels through customer feedback and proactively addressing gaps Interacting with and developing relationships across internal departments to effectively support the customer base Qualifications & Skills Bachelor’s degree preferred; equivalent relevant work experience required Self-driven to develop professionally, improve performance, and fully leverage available tools and systems One to two years of experience in a customer service or client-facing role Willingness to work a hybrid schedule (1 PM – 10 PM or aligned business needs) Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Notice to Recruitment Agencies Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: Equal Opportunity & Compliance Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: Pay Philosophy: Corpay is committed to fair, equitable, and transparent compensation practices. Salary ranges will be included in the job posting or provided prior to the interview process where required by law. Additional compensation elements may apply where applicable. #J-18808-Ljbffr