Customer Support Representative - Phone Support

Customer Support Representative – Phone SupportGenesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.Job DescriptionWe are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.QualificationsHigh school diploma or GEDMust be at least 18 years of ageAuthorized to work in the United StatesU.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)Ability to follow detailed processes and meet performance expectationsStrong communication and active listening skillsComfortable navigating computer applications and web-based toolsAbility to work independently and remain accountable to schedulesPreferred:Prior call center or customer service experienceBilingual (Spanish/English) preferred but not requiredFamiliarity with phone-based or computer-based support environmentsAdditional InformationFlexible scheduling options after certificationPaid training following successful client certificationW2 employment structure with payroll, protections, and stabilityPaid time off and optional supplemental insurance (Aflac)Household telehealth access through MDLiveAccess to performance-based incentivesCareer advancement pathways into support, QA, and leadership rolesAll applicant information is kept confidential under EEO guidelinesPlease Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.