Dispatcher & Social Media Coordinator

Job Description

Job Description

Snow Goose Transit is a DBA of the Lincoln Hill Retirement Community, which is a non-profit organization. SGT’s mission is to provide reliable and safe transportation focusing on those with disabilities, older adults, and low-income families. The dispatcher & social media coordinator (D&SMC) position will assist the SGT manager in accomplishing this goal. This position is an entry level part-time position, and we provide the training. The shift starts at 6:00 am Monday through Friday, 5-6 hours per day, 25-30 hours a week, with a starting pay range of $16.00 to $17.00 per hour. We offer paid-sick time, vacation, & holiday pay. The D&SMC works as part of a team with the primary focus on dispatching and our social media presence. The D&SMC will work in conjunction with other dispatchers, drivers, and the SGT manager.

Dispatching:

· Maintain office equipment, answer phones, and relay information to all staff

· Inventory driver equipment

· Update status board daily

· Maintain regular contact with drivers, update changes to the passenger manifest, and collect daily logs from drivers

· Input route information into quarterly report(s)

· Track schedules and ensure accuracy

· Fill out all request paperwork for deviations

· Receive emergency and non-emergency calls and record significant information

· Monitor route statistical information and report any discrepancies to SGT manager

· Conduct research necessary to implement deviations into the daily manifest in accordance with SGT policies

· Prepare passenger manifest for drivers by the end of shift for the next workday

· Input all completed driver forms into the tracking system within a timely manner

· Adhere to all SGT policies and procedures

· Other duties as assigned by the SGT manager

Social Media:

· Maintain SGT’s social media platforms, such as Facebook & Instagram

· Engage with customers and followers on social media

· Work with manager to develop, implement, and manage social media strategy

· Observe and respond to social media trends

· When needed attend events and produce live social media content

· Create, print, post and email the monthly newsletters

· Maintain SGT website and email address

· Assist SGT manager as needed

· Other duties as assigned by SGT manager

Qualifications:

• Strong organizational skills.
• Experience maintaining files and preparing correspondence.
• Experience updating social media platforms like FaceBook & Instagram preferred, but not required
• Experience updating websites & using MailChimp preferred, but not required
• Ability to handle large amounts of data
• Ability to adapt to a constantly changing environment.
• Ability to relate to people of diverse backgrounds and lifestyles (i.e. older adults, minorities, and disabled).
• Ability to respond to multiple demands in a courteous and effective manner.
• Valid Washington State Driver’s License.

Physical Requirements:

• Frequent standing, walking, and sitting.
• Must be able to use computer and see color.
• Frequent lifting and carrying up to 10 pounds.
• Must pass drug screening including marijuana & opioid.
• Must pass Federal Background Check

Medical Requirements:

If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.