Customer Service Representative

Customer Service Representative - 3rd shift The Spirit of the Position: The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. What will I do? Be responsive and timely with correspondence and problem resolution and display a caring attitude, develop a rapport with the customer base. Assist customers in lanes, and in the parking office; help direct traffic as needed. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude in person and over the phone. Assist with cashiering functions as needed. Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers. Maintain shuttle bus cleanliness and other required upkeep. Assist with making change from the cash bank for employees Provide professional, courteous, and accessible customer support at designated shuttle stops and passenger touchpoints to assist guests with wayfinding, general airport information, shuttle route guidance, and service inquiries. Complete other related duties as assigned. Education High school diploma or GED preferred but not required. Experience Strong customer service experience. Cash handling experience is preferred but not required. Parking industry experience is preferred but not required. Skills Willingness to be flexible and work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations. Ability to speak, read, and comprehend the English language. Must be able to make decisions independently and stay firm on decisions made (not easily persuaded). Physical Demands Willingness to work in the elements - heat, wind, snow, rain, etc. Ability to lift, push, and pull at least 10 pounds. Ability to stand, walk, and run for extended periods of time. Ability to bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. #J-18808-Ljbffr