Service, Training and Process Specialist

Service, Training and Process Specialist

The Service, Training and Process Specialist is responsible for supporting customer operations through equipment operation, inspection, and on-site training. This role ensures that web converting and coating machines operate to specification, operators are properly trained, provides on-site diagnostic support to identify and resolve issues, assists with process improvement, and delivers preventative maintenance guidance to maximize machine uptime and efficiency ensuring processes are optimized for performance and reliability. Approximately 50% of travel, both domestic and international, is required to provide customer support and training.

Essential Functions:

• Conduct on-site equipment inspections to verify performance, identify issues, and recommend corrective actions.
• Provide hands-on training and mentorship for customer operators and technical staff on web converting and coating equipment.
• Operate and oversee machine setup, testing, preventative maintenance, and optimization during customer support visits.
• Support prototyping activities of new products and process development.
• Participate in engineering design reviews and proof of principles to provide operational feedback for manufacturability and efficiency.
• Evaluate and troubleshoot web converting and coating process issues, both in-house and at customer facilities.
• Document training activities, inspection results, and process improvement recommendations for customers and internal teams.
• Recommend and implement process improvements for efficiency, quality, and cost reduction.
• Model, steward, and uphold Delta ModTech's values, which include:
• BELIEVE IN PEOPLE
• FEARLESS INNOVATION
• INTEGRITY
• PASSIONATE & TENACIOUS
• SERVANT LEADERSHIP

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience:

• Bachelor's degree in engineering, project management, or a related field preferred, or
• 3+ years' experience in a manufacturing environment with strong competence in machine operation, inspection, and process optimization.

Competencies:

• Technical Capacity (machine operation, inspection, process optimization)
• Training & Instructional Skills
• Customer/Client Focus
• Problem Solving/Analysis
• Positive Teamwork Orientation
• Results Oriented
• Communication Proficiency (Verbal and Written)

Position Type, Work Environment & Travel:

• Full-time, exempt
• Noise level in customer work environments can be loud
• Travel Outside the local area and overnight. Travel is domestic and international, up to 50% of the time.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Salary Range:

$80,000 - $110,000 per year (DOE Depending on Experience)

Benefits Offered:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Account (FSA)
• Life Insurance
• Health Savings Account (HSA) with up to $500 annual match (for High-Deductible Health Plans)
• 401(k) *match
• Paid Time Off (PTO)
• Discretionary Bonus