Application Engineer

Application Engineer, Field Support – Troy, OHIllinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets. Some of its products include welding equipment, automotive components, construction materials and commercial food equipment. The Food Equipment Group is one of seven ITW decentralized business segments. Reporting to the Sr. Manager of Quality and Customer Support, theApplication Engineerworks in the Warewash Division at its Troy, Ohio, facility located 20 minutes north of the Dayton. The Warewash Business Division produces Hobart, Stero and Somat branded commercial dishwashers, waste equipment and disposers used in hotels, retail, restaurants, cruise ships, schools, universities, and other environments. We are the industry leader and seeking to expand our growth in existing served markets as well as new markets. We are in search of an Application specializing in product quality and customer relations.Summary of What You Will Do:As an Application Engineer in The Warewash Division you will provide direct support to our customers by responding to escalated product quality concerns in the field and providing training for customers and service technicians. The successful candidate will meet customer needs through excellent support to maintain product uptime. This individual contributor position will be responsible for advising field service technicians, field/lab testing support and supporting customers to resolve quality concerns. This position works from the ITW Hobart Technology Center in partnership with the Design Engineering and Quality Teams to meet customer needs.What You Will Do:Interact directly with customers and build relationships through issue resolutionProvide support to service technicians to successfully repair products in the fieldApply problem solving methodologies to determine root cause of quality issuesBecome a technical expert of Warewash products and featuresAdminister maintenance training programs for key accounts and strategic partnershipsSupport lab life testing and part returns w/reportsSupport lab machine testing w/reportsWork with the Technical Publications and Service Training teams to refine documentationWhat We Are Looking For:Enthusiasm for interacting directly with customers or end-usersKnowledge of engineering quality and testing practicesBrings energy and drive to challenges while maintaining a positive, results-oriented mindsetTechnical understanding of commercial dishwashing equipmentAbility to troubleshoot and repair warewashing equipment in the fieldPassion for continuous improvement through root cause analysis and problem-solving skillsExperience with electrical and mechanical tradesExperience with data collections through DAQ systemsAn individual to support the Quality Management SystemsAvailability to travel as needed for work (approximately 50% of the time)Flexibility for after hours supportEducation and experience:Bachelor's Degree in Engineering and 3+ years of hands-on lab or field experience evaluating equipment quality issuesCustomer service experienceMS Office application proficiencyExperience reading drawings and technical documentsFood equipment industry experience, preferredWarewash or similar product maintenance and repair experience, preferredWe are an equal opportunity employer, where we value the strengths of all team members. We offer competitive compensation and benefits and an exciting work environment.