Customer Service Representative CES

Customer Service Representative CES

Customer Service to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.Responsible for data entry into Safeway's Transportation Management System (Trinium).Responsible for daily customer communication related to US Customs exam container moves.Responsible to ensure no cargo is released prior to clearance of US Customs holds.Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.Works directly with customer on obstacles that can arise due to terminal related delays and issues.Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.Check driver documents for container and LCL pick ups at the CESCheck system to ensure cargo is released/charges paid/freight release presentEnsure trucking company is authorized to pick up chassis/ Receives chassis from outside truckersCommunicates with SSL to resolve any issuesPay: $23.00 - $25.00

Customer ServiceBillingProblem SolvingAbility to MultitaskOutlook and Word, ExcelResolving ConflictAttention to detail and accuracyAbility to learn and use new softwareEnergetic and team orientedHigh school diploma/GED RequiredAssociates degree or bachelor's degree PreferredMinimum of 2 years in a similar role is preferredExperience with Transportation Management System is PreferredAbility to always remain professional and courteous with customersExcellent verbal and written communication skills