Patient Service Representative I- IRMC Physician Group - Full Time

divh2Patient Service Representative I- IRMC Physician Group - Full Time/h2pJob Category: Patient Services/ppFull-Time/ppOn-site/ppIndiana, PA 15701, USA/ph3Description/h3pKey Responsibilities:/pulliProvide excellent customer service during every patient interaction/liliCreate working relationship with hospital department and provider offices/liliSchedule appointment using correct Cerner Solution, following department templates and provider protocols/liliProvide patient with instructions related to their appointment type/liliPerform Pre-registration functions within Cerner/liliObtain or verify demographic information, insurance information and other data required on every call./liliResponsible for working knowledge of insurances accepted, insurance eligibility software, and insurance websites./liliObtain insurance eligibility, discuss and correct discrepancies/liliCommunicate policy on collection of patient out of pocket responsibilities such as co-payments/liliDiscuss financial options and direct to financial counseling if needed/liliObtain email address, send IRMC.me portal invites/liliComplete outbound calls to schedule appointments, verify appointment and pre-register patients/liliStay updated on medical terminology/liliDirect patient to correct office/department, provide phone numbers and transfer/liliResponsibilities are subject to change/li/ulpQualifications:/ppstrongExperience and Education:/strong Minimum of high school graduate or equivalent. Basic computer knowledge a must. Previous customer service and medical experience preferred./ppstrongKnowledge/Skills:/strong Interpersonal communication skills to effectively relate to patients, families and members of the healthcare team. Candidate should possess well developed organizational, multitasking and problem solving skills. Candidate must be able to maintain composure when dealing with stressful situation and use appropriate resources. Candidate is required to have basic computer skill, an understanding of basic medical terminology and excellent customer service./ppThe IRMC Physician Group is proud to maintain a great work-life balance company culture, competitive salary benefits, and career advancement opportunities./ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div