Assistant General Manager

The Retreat on Charleston Peak

Key Responsibilities:

Directly oversee housekeeping and front desk operations
Ensure all guest rooms and public areas meet cleanliness and quality standards through regular inspections
Manage room readiness, daily occupancy flow, and communication between housekeeping and front desk
Lead, train, and hold teams accountable to service and productivity standards
Handle guest concerns and service recovery in a timely, professional manner
Monitor scheduling, labor costs, and departmental efficiency
Support hiring, training, and performance management for both departments
Assist the General Manager with overall property operations as needed

Qualifications:

2+ years of hotel leadership experience, with strong background in housekeeping and/or front desk
Detail-oriented with a hands-on, lead-by-example management style
Strong organizational and communication skills
Ability to manage multiple departments in a fast-paced environment
Flexible schedule including weekends and holidays

Vacancy posted more than 2 months ago

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