Shift Lead / Kennel Technician / Customer Service

Job Description

Job Description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Sunland Acres Boarding, Training & Grooming Position: Kennel Technician / Front Desk / Shift Lead

Sunland Acres is looking for a motivated, reliable, and organized team member to join our growing team in a dual-role position that combines hands-on animal care, front desk client service, and daily operational responsibilities.

The ideal candidate is comfortable working with live animals, has strong computer and communication skills, and can confidently multitask in a fast-paced environment. Previous shift lead or management experience is highly preferred.

If you love dogs, enjoy working with people, have strong organizational skills, and can take initiative while managing multiple responsibilities, this could be a great fit!

Responsibilities

Kennel Care & Animal Handling

• Provide daily kennel care, including feeding, cleaning, sanitizing, and monitoring dog health and behavior.

• Safely handle dogs of all sizes, breeds, and temperaments.

• Assist with dog movement for boarding, grooming, and training services.

• Maintain a clean, safe, and organized facility while following established safety protocols.

• Recognize and communicate concerns regarding animal health, behavior, or facility safety.

Front Desk & Customer Service

• Greet clients professionally and manage check-in and check-out procedures.

• Answer incoming phone calls, respond to client inquiries, and schedule appointments.

• Process payments, manage reservations, and maintain accurate client and pet records.

• Educate clients on boarding, grooming, training, and enrichment services.

• Recommend additional services and packages based on client needs.

• Maintain professional communication with clients through phone calls, email, and in-person interactions.

Administrative & Computer Responsibilities

• Utilize Microsoft Outlook to manage emails, communicate professionally, and organize daily correspondence.

• Work with Gingr , our pet care management software, to manage reservations, client accounts, services, and payments.

• Use Google Docs and Microsoft Word to create, update, and maintain documents, reports, and operational information.

• Maintain accurate records and complete administrative tasks efficiently.

• Demonstrate strong computer skills and the ability to learn new software and systems quickly.

Shift Leadership & Task Management

• Prioritize and manage multiple responsibilities throughout the workday.

• Assist with coordinating daily tasks and ensuring operational procedures are completed accurately and on time.

• Communicate effectively with management and team members regarding priorities, concerns, and daily operations.

• Take initiative, solve problems, and maintain organization during busy periods.

• Support team accountability, productivity, and adherence to company standards.

Qualifications

• Experience working directly with dogs or other live animals required.
  
  
• Previous shift lead, supervisory, or management experience strongly preferred.
  
  
• Customer service, reception, or front desk experience preferred.

• Strong computer proficiency required, including familiarity with Microsoft Outlook, Google Docs, and Microsoft Word.

• Experience with Gingr or similar scheduling, reservation, or customer management software is a plus.

• Ability to confidently answer phones, manage appointments, and communicate professionally with clients.

• Excellent organizational, time management, and multitasking skills.

• Ability to prioritize tasks and work independently with minimal supervision.

• Strong attention to detail and problem-solving abilities.

• Sales experience and confidence recommending additional services preferred.

• Ability to perform physical kennel duties and transition between animal care and administrative responsibilities.

• Weekend and holiday availability required.
  
  

What We're Looking For

• A dependable, motivated individual with a strong work ethic.

• Someone who takes initiative and can recognize what needs to be done without constant direction.

• A team player with leadership potential and a positive attitude.

• Someone who remains organized, professional, and productive in a fast-paced environment.

• A confident communicator who is comfortable working with both animals and people.

• Someone who values safety, accountability, teamwork, and excellent customer service.

Join Our Team!

At Sunland Acres, we are committed to maintaining a professional, high-standard facility built on safety, trust, compassion, and quality animal care.

We are looking for team members who take pride in their work, are willing to learn, and want to grow with our company.

Apply today to join the Sunland Acres team!