Order/Customer Service Representative

Order Entry/Customer Service Representative

We are seeking an Order Entry/Customer Service representative for a recognized, desirable employer in Little Ferry, NJ!

Description

• Answer all incoming phone calls in an expeditious manner
• Answer a daily average quota of customer phone calls; minimize abandoned phone calls
• Provide a pleasant and friendly atmosphere for customers to conduct business
• Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request
• Coordinate interdepartmental correspondence relating to timely delivery of spares
• Record customer request for quote, convert to sales order when required
• Research IPCs to problem solve in AOG situations
• Responsible for follow-up to customers on shipping information
• Manage client base with Siebel updating customer transactions/issues into the Siebel database
• Report processing as required
• Assist customers in obtaining information on services from other DFJ departments/DFJ vendors
• Perform off-hour telephone coverage as needed
• Administrative work as assigned by management team
• Other duties assigned by management to meet business objectives

Additional Skills & Qualifications

• High school degree or GED
• Minimum one (1) year Customer Service experience in a fast paced environment
• Familiar with Automated Order Entry Systems
• Familiar with Microsoft Office
• Ability to communicate effectively with internal and external customers in a professional manner
• Excellent written and verbal communication skills
• Excellent listening skills
• Exceptional organizational and follow up skills
• Ability to work effectively as part of a team
• Required to work rotating shifts

Job Type & Location

This is a Permanent position based out of Little Ferry, NJ.

Pay and Benefits

The pay range for this position is $50000.00 - $55000.00/yr.

Bi-Weekly Compensation 401k 100% Match, Up to 6% 5% Profit Sharing Plan Full Benefits Medical, Dental, Vision Vacation Accrual & Holiday Pay (9-Paid Holidays) Factor Familiarization Training & Tuition Reimbursement Opportunity to Obtain a Pilot License Opportunity for Advancement into Leadership Positions

Workplace Type

This is a fully onsite position in Little Ferry, NJ.

Application Deadline

This position is anticipated to close on Jul 10, 2026.