Technical Analyst
Purple Drive
Overview: Job Title: Technical Analyst Location: Phoenix, AZ Experience: 5+ Years Role Overview We are seeking a highly analytical Technical Analyst with strong expertise in reporting, dashboarding, data processing , and automation . The ideal candidate will have hands-on experience working with Power BI or Tableau , strong SQL skills, and familiarity with programming for automation. This role requires the ability to analyze trends within complex datasets and present insights with clarity-similar to science communication. Key Responsibilities 1. Reporting & Dashboarding
- Design, develop, and maintain recurring reports from multiple data sources.
- Build interactive dashboards using Power BI , Tableau , or similar tools.
- Generate automated files and insights on a scheduled basis.
- Clean, transform, and standardize raw data into analytical formats.
- Apply NLP , Regex , and data cleaning techniques to prepare datasets.
- Develop automated pipelines for data ingestion and transformation.
- Work extensively with SQL databases, preferably Microsoft SQL Server .
- Develop SQL queries for analysis, reporting, and automation tasks.
- Build automation scripts using Python , R , or Java to reduce manual workloads.
- Utilize strong working knowledge of ServiceNow modules :
- Incident
- Problem
- Change
- Knowledge
- ITOM
- ITAM
- Apply ITIL/ITSM best practices to ensure accurate data and reporting integrations.
- Work with large datasets to identify trends and actionable insights.
- Apply critical thinking and troubleshooting skills for data issues.
- Translate analytical findings into clear, meaningful visualizations and reports.
- SQL (Required)-experience with Microsoft SQL Server preferred.
- Dashboarding Tools -Power BI or Tableau required.
- DAX (preferred), in either Power BI or Excel.
- Experience with at least one programming language: Python, R, or Java .
- Experience in automation , especially for repetitive data tasks.
- NLP experience (Natural Language Processing).
- Regex for data parsing and cleanup.
- Strong fundamentals in data transformation and structuring.
- Experience working with ServiceNow modules (Incident/Problem/Change/ITOM/ITAM).
- Understanding of ITIL or similar ITSM frameworks.
- Strong communication skills-ability to convey complex insights simply.
- Proven analytical mindset with high attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
Vacancy posted 5 days ago
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