Food Runner

General   Description:  

Deliver   food   to   guests   in   a   friendly,   professional  &   knowledgeable   manner. Functions   as   the communications   link betwe en and among the various food production areas in the kitchen and the front of  house .  

Specific   Tasks :  

• Deliver   food   orders   from   the   kitchen   to   customers’  tables   rapidly and   accurately  

• Assist   the   wait   staff   with   table   setting   by   fetching   and   placing   appropriate   tableware ,   eating   utensils,   and   napkins  

• Ensure   food   is   served   in   accordance   with   safety   standards  ( e.g.,   proper   temperature) 

• Check   in   with   customers   and   take   additional   orders   or   refill   water,   as   needed  

• Remove   dirty   dishes   and   utensils  

• Ensure   that the  table   is   set and   ready   when   dropping   dishes.  

• Ensure   that the  table   number   and   seat   numbers   are   correct   and   were   communicated   appropriately. Call   back   to   confirm   with the  Expeditor   or   Chef.  

• Describe the  dish   as   it   is   dropped   and   answer   guests’  questions   about   ingredients   and   menu   items.  

• Inform   restaurant   staff   about   customers’  feedback   or   requests  ( e.g.,   when   they   ask   for   the   check) 

• Checks   cleanliness   from the  previous   shift   and   notifies the  restaurant   manager   of   any   problems.  

• Sets   up,   restocks,   and   prepares   for   shift   change and/or   close.  

• Cleans   and   stocks the  expo   station   throughout   the   shift.  

• Obtains   and   maintains   knowledge   of   all menu   items.  

• Ensures   that   all   necessary tableware and   condiments   are   available  

• Ensures   that   serving   utensils   are   available  (soup   spoons,   dessert   forks,   tea   spoons ),   and   polishes   as necessary.  

• Ensures   that   clean   towels are  available   for   wipe   downs.  

• Keeps the  expeditor   area   clean   at   all   times   and   free   from   any   unnecessary   items.  

• Ensures   all   areas   are   wiped   and   cleaned   upon   closing.  

• Complete   daily   opening  &  closing  “side   work”  assigned   by   management.  

• Take   guests’  allergies   with   the   utmost   seriousness   and   comply   with the  Allergy   Protocol   set by the restaurant  

• Comply   with   all   safety   and   sanitation  (including   handwashing)  guidelines   and   procedures  

• Attend   all   scheduled   meetings   and   offer   suggestions   for   improvement.  

• Fill   in   when   needed   to   ensure   guest   service   standards.  

• Boka   Restaurant   Group   operates   on   a seven-day-per-week  schedule;   consistent   and   reliable   attendance   is   mandatory.  

Physical Requirements  

• Lift and move   up   to  10  pounds,   frequently   lift   and/or   move up   to 25  pounds   an d   occasionally   lift   and/or   move   up   to  50  pounds  

• Safely   and   effectively   use   all   necessary   tools   and   equipment  

• Stand and   walk   for   an   entire shift,   including   moving   safely   through   all areas   of   the restaurant, which   may   include   stairs,   uneven,   and   slick   surfaces  

Additional   Tasks: Expeditor-specific  

• Act   as   the   contact   point   between   Front   of   the   House   and   Back   of   the   House   staff  

• Communicate   food   orders   to   chefs,   paying   attention   to   priorities   and   special   requests  ( e.g.,   food   allergies) 

• Ensures   all   orders   coming   from   the   kitchen   are   assembled   and   complete   by   tables   for   pick   up by the  Food   Runner.  

• Ensures   that   all   overhead   heating   lamps are   turned   to the “on”  position.  

• Checks   all   orders   carefully   and   communicates   with   servers   for   any   items   out   of   the   ordinary.  

• Make   sure   all   orders   are   complete and   look   acceptable   to   guests.  

• As   orders   arrive   from   the   kitchen   matches   each   kitchen   plate   with   the   corresponding   ticket   from the  printer .  

• Makes   sure   all   items   are   on   plates   as   ordered   and   marks   off   the   order   ticket.  

• Make   sure   that the food  runner   checks   all   items   for   completion,   accuracy,   and   table   numbers.  

• Communicates   with the  server   and   kitchen if   something   is not   correct   or   missing   from   an   order

Expectations:

• Hospitable :   We are known for exceptional guest service in all of our pursuits, and it is your job to uphold these high standards, and to find ways to go above and beyond the guests’ expectations.
• Positive, Personable, and Professional .   As we all work closely together, we always want to bring positive energy to the group. It is important to clearly, politely, directly and effectively communicate with your team, managers, and guests.
• Flexible . This is of utmost importance, as the restaurant industry can be very unpredictable. Be willing to do what is asked of you if it benefits the Group as a whole.
• Accountable and Responsible.   We each hold ourselves accountable to follow through on all commitments with a sense of urgency and consistency. It is important to be accountable for your actions.
• Solution Orientated.   We work in an extremely fast-paced environment and many aspects of our careers require quick thinking and the ability to manage many things at once. Should any problems arise in any facet of your work, you should be able to identify the problem and offer thoughtful, achievable, and appropriate solutions
• Ambitious and Self Aware.   We look for employees who know their self-worth and are excited about their career day in and day out. It is important to continually push yourself forward by constantly learning, seeking to improve, and never resting on your laurels. It is also important that you are able to receive feedback—both positive and constructive criticism—in order to succeed, grow, and develop within your roll and continue to move forward within the company.
• An Ambassador of BRG.   Perhaps most importantly, we expect all staff of Boka Restaurant Group, regardless of position, to be professional, courteous, and respectful of all other restaurants in the industry.

  If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you!