Senior Associate Product Manager - Card Shopping Experiences

Job Description

Bring structure to complex work, partner with diverse teams, and deliver customer-first digital experiences at scale. You’ll turn strategy into clear requirements, coordinated delivery, and measurable outcomes.

As a Senior Associate Product Manager within Card Acquisition Product, you will own defined product workstreams that advance the modernization and ongoing delivery of Chase's Card Shopping experiences. You will translate product strategy into clear requirements, executable user stories, delivery plans, and measurable outcomes in close partnership with cross-functional teams. This role requires strong product discipline, attention to detail, analytical thinking, and the ability to operate across Product, Technology, Design, Analytics, Marketing, Risk, and Operations. You will drive customer-facing capabilities from discovery through delivery by managing backlog readiness, clarifying scope, coordinating testing and launch readiness, and monitoring performance after release. If you are energized by solving customer problems, bringing structure to complex work, and driving high-quality digital experiences at scale, this role offers the opportunity to own meaningful outcomes within one of Chase's most important acquisition channels.

Job responsibilities

• Own execution of defined product workstreams by translating product priorities into actionable delivery plans for card shopping experiences
• Drive discovery for assigned initiatives by synthesizing customer insights, market context, data inputs, and stakeholder feedback into clear recommendations
• Coordinate day-to-day work across Product, Technology, Design, Analytics, Marketing, Risk, and Operations to deliver customer-facing capabilities and enhancements
• Translate epics and requirements into clear user stories, acceptance criteria, process flows, and supporting documentation
• Manage backlog readiness for assigned initiatives, including story quality, prioritization inputs, dependencies, status accuracy, and readiness for agile ceremonies
• Drive sprint planning, backlog refinement, release planning, and delivery tracking to support clear and timely execution
• Identify blockers, risks, dependencies, and scope changes, and drive resolution with stakeholders to protect timelines and outcomes
• Validate functionality against requirements and acceptance criteria; document defects, support triage, and track resolution through release readiness
• Analyze product performance, customer behavior, test results, and operational feedback to identify optimization opportunities
• Create stakeholder updates, status summaries, release notes, and product artifacts that communicate progress, decisions, risks, and outcomes clearly
• Apply a risk and controls mindset by ensuring work aligns with applicable business, compliance, and operational requirements

Required qualifications, capabilities, and skills

• 3 years of experience in product management, digital product development, business analysis, agile delivery, or a related field
• Experience owning product lifecycle activities for assigned initiatives, including discovery, requirements definition, backlog management, delivery, testing, launch, and optimization
• Ability to translate business needs and customer insights into clear requirements, user stories, acceptance criteria, and product documentation
• Working knowledge of agile delivery practices, including sprint planning, backlog refinement, dependency management, and release readiness
• Ability to use data and customer insights to shape recommendations and drive decisions
• Ability to manage multiple priorities, timelines, and stakeholder needs in a fast-paced environment
• Strong written and verbal communication skills, including explaining requirements, decisions, risks, and trade-offs to technical and non-technical audiences
• Experience collaborating with cross-functional teams across Product, Technology, Design, Analytics, Risk, Compliance, Marketing, and Operations
• Demonstrated ability to build relationships, influence without authority, and drive alignment across matrixed teams
• Ability to prioritize work with a customer-focused approach and measurable outcomes

Preferred qualifications, capabilities, and skills

• Experience owning workstreams within digital transformation, modernization, or customer experience initiatives
• Experience with web or mobile experiences, preferably in financial services, card acquisition, or digital commerce environments
• Familiarity with agile delivery and documentation tools (for example, Jira, Confluence, Microsoft Excel, or SharePoint)
• Understanding of experimentation, personalization, customer journey optimization, and data-driven decision making
• Experience supporting go-to-market planning, production validation, issue triage, and post-launch performance monitoring

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.