Customer Service Agent, Admin

Job area: Customer Service Position Summary The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate. Essential Duties and Responsibilities Label Control: Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out. Yard Coordination: Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers daily. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins. Administrative Functions: Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOLs) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors. Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner that promotes safety and in accordance with OSHA and MSDS Standards. Other Duties: Safe use of powered equipment, RF scanners, computers, and printers. Follow company policies, guidelines, and ISO procedures. Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.). Repeated heavy lifting over 25 pounds as needed. Repetitive motion involving walking, climbing, carrying, standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping. Perform other duties as assigned. Work overtime as dictated by business. Supervisory Responsibilities None Minimum Required Qualifications Education: Must have a high school diploma or general education degree (GED). Experience: 1–3 years of experience working in inventory control or warehousing admin experience. Other: Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, which can range from mild to moderate. Skills, Knowledge and Abilities Computer Skills: Proficient in MS Office applications. RF Scanners proficiency. Mathematical Skills: Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Strong attention to detail, accuracy, and capability to accomplish job tasks in a timely manner. Ability to perform duties with minimal supervision or guidance. Adaptability to change and thrive in a stimulating, fast‑paced work environment. Preferred Qualifications 1–2 years of experience working in a warehouse/logistics/distribution environment. 1–2 years of experience working with Warehouse Management Systems (WMS). Physical Demands Walking and standing. Ability to lift/carry and push/pull. Reach above shoulder, squat, or kneel. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr