Customer Service Specialist

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction. Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner Address and resolve customer complaints and concerns with empathy and efficiency Process orders, refunds, and exchanges accurately and promptly Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers Collaborate with other departments to ensure customer issues are fully resolved Document customer interactions and update customer records in our service software Identify and elevate complex issues to appropriate team members or management when necessary Contribute to maintaining a positive and supportive team environment Qualifications Excellent verbal and written communication skills with the ability to convey information clearly and effectively Strong problem-solving abilities and a proactive approach to addressing customer needs Proficiency in customer service software and basic computer skills Ability to multitask and prioritize in a fast-paced environment Demonstrated empathy and patience when dealing with challenging situations High school diploma or equivalent Previous customer service experience preferred Ability to work flexible hours, including weekends and holidays as needed Strong attention to detail and accuracy in data entry and order processing Benefits Flexible Hours Competitive wages Employee discount on all food items Advancement opportunities Paid Training Incredible Bonus Structure FULL TIME DRIVERS BENEFITS (in addition to above benefits) Offered Health, Dental & Vision Insurance after 60 days of employment Voluntary accident coverage/Critical illness coverage Flexible Spending Accounts Ability to contribute to a 401(k) #J-18808-Ljbffr