Director of Operations - Premium Ticketing

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary The Director of Operations Premium Ticketing provides oversight for the planning, execution, and operational strategy of departmental and companywide initiatives. This role oversees logistics and operational processes to ensure consistency and successful execution across all initiatives. The Director works closely with executive leadership, clients, artists, agents, venues, and internal teams to support operational alignment. Essential Functions Oversee and execute operational planning and assessments for programs, artists, tours, festivals, and special events to ensure alignment with execution needs and organizational objectives Serve as the operational liaison for procurement, vendor coordination, and program-related advancements across all events, programs and activations Oversee end-to-end event operations including planning, timelines, budgets, communications, activations, and execution of deliverables Direct merchandise operations including planning, development, production, and associated supply chain and logistics functions Lead global logistics operations including freight, customs, imports/exports, and movement of goods, décor, and infrastructure materials. Oversee hiring, training, and management of road teams and operational personnel, develop staffing pools, manage vendor relationships, and enforce standardized operational protocols across logistics, warehousing, and fulfillment Travel to domestic and international events, collaborate with global counterparts, cultivate key relationships, and ensure consistent execution standards across programs Required Qualifications BA/BS Degree (4-year) (Advanced Degree Preferred) 8-10 years Of related work experience Proven track record of success in the entertainment industry, sports industry or equivalent combination of education and experiences Ability to lead multiple teams and handle a complex array of initiatives simultaneously Vast demonstrated proficiencies across multiple ticketing platforms & associated technologies Aptitude for creating seminal programs and generating results that exceed projected goals and expectations Industry-leading oral and written communication skills; strong creative and technical presentation skills and capabilities required Exceptional problem-solving skills & demonstrated ability to multi-task in extremely fast-paced environments Comprehensive understanding of supply and demand based economics and underlying principles Strong work ethic, results oriented – proven ability to continuously go above and beyond what is necessary to achieve success Proven ability to work independently and handle multiple projects with no supervision Broad proficiencies with MS Office applications including: Excel, Word, PowerPoint, etc Ability to continuously work long, irregular hours for extended durations - including nights, weekends and holidays as required Individual must be exceptionally organized and work well in extremely stressful situations Ability to travel for work as required, including last minute travel and extended durations based on overall requirements Positive attitude is an absolute must Payscale: $94,172.28 - $150,000.00 Bonus: (If applicable) This position is eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. Employer does not offer work visa sponsorship for this position.