Emergency Communication Operator

Telecommunications Operator

Performs entry level work. Ensures smooth operation of day-to-day telecommunications functions for the police department. Works under minimal supervision with minimal latitude for the use of initiative and independent judgment.

Applicants will need to download the below required documents (Hiring Process Letter and Background Waiver) to be submitted with the online application: Applications without these documents will be considered incomplete and may result in disqualification.

• Hiring Process Letter
• Background Waiver

Those forms will need to be completed, signed and notarized (where applicable), and then uploaded/attached with the application. Please do not submit other documents (including resumes, cover letters, transcripts, DD214s, etc). To submit the forms after your application has been submitted, use View email address on click.appcast.io Once you have submitted all required forms, you will be sent an invitation link to create an account with Guardian Alliance; Complete the online personal history statement via the Guardian Alliance platform. You cannot proceed in the process without completing and submitting your personal history statement. A preliminary basic background check will be conducted and you will be notified if selected to continue to the oral interview.

Essential Duties & Required Qualifications

• Employee is required to work different shifts.
• Receives and evaluates calls from the public requesting police or animal service assistance, of both emergency and non-emergency natures.
• Inputs and transmits call information using computer-assisted dispatch system. Properly prioritize calls as they come in.
• Maintains radio and telephone communication link between officers and station, supervisors, emergency services, and other law enforcement agencies to assist in employee safety. Helps officers by contacting other agencies for assistance.
• Shares information and work with other law enforcement agencies as directed and appropriate.
• Maintains open lines of communication between agencies during high priority incidents.
• Enters, requests and modifies records in state and national computer databases, TLETS/TCIC/NCIC in the standard format.
• Checks court records for wanted subjects.
• General housekeeping of communications area.
• Maintains employee safety at all times. Maintains safety and security of police department.
• Can assist officers find information by reviewing CAD calls, incident reports, and open-source social media for known associates, family, locations frequented and phone numbers.
• May perform other duties as assigned.

Required Education and Experience:

• High school graduation or its equivalent.

Required Certificates and Licenses:

• Must possess a basic level telecommunications operator certificate issued by the Texas Commission on Law Enforcement (TCOLE), within 12 months of appointment.

Preferred Qualifications:

• Six months related experience.

Knowledge, Skills & Abilities

• Knowledge of city and departmental policies and procedures.
• All appropriate city ordinances.
• Use and care of specialized equipment.
• Perform computer tasks effectively and maintain acceptable operational knowledge of standard software programs utilized by the department.
• Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
• New employees must pass realistic scenario testing that includes a typing test.

Physical Demands & Additional Information

While performing the duties of this job, the employee is regularly required to have normal speech, normal or corrected vision, and normal or corrected hearing; to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

Job offer and continuation of employment with the City of Leander is contingent upon:

• Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements.
• Satisfactory results from a pre-employment criminal history background and driving record check.
• Legal authorization to work in the United States without sponsorship.
• Compliance with the Selective Service Registration for male US citizens and immigrants, who are ages 18-25.

*The City of Leander participates in E-Verify! Information from each new employee's Form I-9 will be provided to the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) to confirm work authorization.

The City of Leander is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information in employment.

Applicants should communicate requests for disability-related accommodations during the application process to our Human Resources Department at View email address on click.appcast.io or View phone number on click.appcast.io. Deaf and hard of hearing applicants may contact our office via Relay Texas at 7-1-1 or View phone number on click.appcast.io (TTY/TDD).

Benefits

For detailed information regarding our benefits package including our Benefits Guide, please visit this link: City of Leander 2026 Benefit Booklet