Front Desk Membership Sales

Spa Sales Associate / Front Desk (Membership Sales)

Hand & Stone Massage and Facial Spas - Hollywood, Sunrise - Sawgrass and Weston $14 $16 per hour Typical weekly earnings:

$710 $900+ with commissions and bonuses

Full-Time / Part-Time | Bilingual Preferred This is a sales-focused front desk role where you will help guests discover wellness services and enroll clients into our membership program. Hand & Stone Massage and Facial Spa in Weston is looking for a friendly, energetic Spa Sales Associate who enjoys working with people, selling memberships, and helping keep the spa fully booked. This role is perfect for someone who thrives in a goal-driven environment and enjoys creating a great guest experience.

Compensation

• $14 $16 per hour base pay
• Weekly earning potential: $710 $900+ including commissions

Additional earning opportunities include:

• Commission on membership sales
• Monthly performance bonuses
• Team contests and incentives

Benefits include:

• Employee discounts on spa services and retail
• Complimentary massage or facial monthly
• Flexible scheduling
• Growth opportunities into leadership roles

Schedule Requirements Peak-hour coverage is required. Applicants must be available for:

• Evenings
• Weekends
• Holidays when needed

What You'll Do

Membership Sales (Primary Focus)

• Present and sell spa memberships during checkout
• Explain membership benefits and value confidently
• Help guests understand the benefits of regular massage and facial services
• Follow up with potential members

Fill the Schedule (No White Space)

• Call, text, and follow up with guests to book appointments
• Confirm upcoming appointments
• Reschedule cancellations quickly
• Encourage prebooking for future visits

Front Desk Guest Experience

• Greet guests and create a welcoming spa environment
• Answer phone calls and assist with reservations
• Recommend spa services and enhancements
• Support massage therapists and estheticians during busy shifts
• Maintain an organized and professional front desk

Performance Bonuses Based On

• Membership conversion
• Appointments booked
• Prebooking percentage
• Average ticket and upgrades
• Guest experience

Requirements

• 1+ year experience in sales or customer service
• Comfortable recommending services and asking for the sale
• Strong communication and people skills
• Reliable attendance and punctuality
• Comfortable using booking or POS systems

Experience in spa, fitness studios, hospitality, retail, or wellness environments is strongly preferred. Bilingual English/Spanish is a plus. Growth Opportunities Top performers have opportunities to grow into:

• Lead Spa Associate
• Assistant Spa Manager
• Spa Management roles

Compensation: $14.00 - $16.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Hand & Stone Massage and Facial Spa