Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Grove Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

1. Compensation: $18 - $23 per hour, for each hour worked
2. This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday, and every other Saturday

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

About us:

Grove Veterinary Clinic, situated in Newport, Oregon, is committed to providing compassionate and comprehensive veterinary care for pets in a modern and welcoming environment. Our Fear Free and mindful approach to patient care is only one of the reasons we're one of the highest rated veterinary hospitals on the OR coast. With a team of seven experienced veterinarians and caring staff, they offer a wide range of services tailored to meet the individual needs of each furry companion. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Grove Veterinary Clinic prioritizes the health and well-being of pets while nurturing strong bonds with their owners.