Senior Catering Sales Manager - Conrad Indianapolis

The luxurious  Conrad Indianapolis is looking for a Senior Catering Sales Manager to join their Catering and Events team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

As the city's first true luxury hotel, this 23-story tower has 241 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets. This includes The Capital Grille, The Lounge, and in-room dining.

In this role, you will be responsible for selling and managing both corporate and social events, with a primary emphasis on the social market, including weddings, galas, and similar occasions.

The ideal candidate will have three to five years of catering sales experience, with a strong focus on weddings, and a solid understanding of hotel sales and catering systems—particularly Delphi.fdc. They should demonstrate a proven ability to drive revenue by successfully selling, luxury hotel experiences to both social and corporate clients. A degree in business, hospitality, or a related field is preferred, and professional designations such as CMP or CPCE are considered an added advantage.

Want to learn more?  Hotel Website , Instagram , Facebook

What will I be doing?

As Senior Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events.  This position primarily handles complex social events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.   May support and act on the behalf of the Director of Catering and Events

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals. 

• Timely communication to internal and external clients via telephone, email, written documents or in person. 

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 

• Demonstrate knowledge of job systems, products, systems, and processes. 

• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 

• Selling and influencing both internal and external clients. 

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 

• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 

• Participate in customer site inspections and assist with the sales process as necessary. 

• Other duties as necessary based on business needs.  

• Regular attendance.  

What are we looking for?

•    Minimum Years of Experience: three to five years catering sales experience at manager level.  
•    Experience in supervision or management of 1-3 people.  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•    Knowledge of the hotel property management systems (Delphi.fdc)
•    Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:  

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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