Admissions Coordinator
$50kArchstone Behavioral Health
Job Description
Job Description
Admissions Coordinator
Pay: From $50,000 per year
Job Type: Full-time
Location: In-person
We are seeking a compassionate and driven Admissions Coordinator to join our team. In this role, you will be the first point of contact for individuals and families seeking substance use treatment, guiding them through the admissions process with empathy, urgency, and professionalism.
You will play a critical role in helping clients access care by verifying insurance, conducting pre-screenings, addressing concerns, and coordinating safe and timely admissions.
Key ResponsibilitiesRespond to inbound calls and inquiries from prospective clients and families
Conduct admissions pre-screenings and gather clinical information
Verify insurance benefits and explain coverage or private pay options
Coordinate with clinical and medical teams for approvals
Address objections and support clients in making treatment decisions
Arrange transportation and facilitate smooth admissions
Identify medical or clinical red flags and escalate as needed
Accurately document all client interactions in the system
Follow up consistently with leads and active clients
Collaborate with internal teams to ensure a seamless admissions experience
1+ year experience in substance use disorder (required)
1+ year experience in admissions, intake, or sales (preferred)
Strong phone presence and communication skills
Ability to build trust and rapport quickly with clients and families
Comfortable discussing insurance, finances, and payment options
Experience handling objections and guiding decision-making
Ability to multitask in a fast-paced, high-volume environment
Detail-oriented with strong documentation skills
Ability to work both independently and as part of a team
Open to feedback, coaching, and continuous improvement
Experience with Sunwave (preferred)
Availability for day and night shifts
Must be willing to work evenings and weekends as needed
Competitive salary starting at $50,000+
Health, dental, and vision insurance
Life insurance
Paid time off
Archstone Behavioral Health is committed to providing high-quality care for individuals struggling with substance use disorders. We are a drug-free workplace and an Equal Opportunity Employer. All applicants must pass a background check and drug screening.
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