Product Manager

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Job Summary
The Product Manager will shape and deliver digital products that improve the experience and effectiveness of employees, clients, and business partners within the insurance domain. The role combines strategic product management with hands-on product ownership, serving as the primary bridge between business stakeholders and cross-functional technology teams. The Product Manager will establish product vision and strategy, translate complex insurance workflows into actionable requirements, prioritize and manage the product backlog, and guide solutions from discovery through launch and continuous improvement.

Key Responsibilities
• Define and communicate product vision, strategy, roadmap, and measurable outcomes aligned with business priorities.
• Partner with business leadership and users to understand goals, operating processes, pain points, and opportunities related to customer experience, employee efficiency, risk management, and growth.
• Evaluate product ideas based on customer impact, business value, cost, risk, technical feasibility, return on investment, and build-versus-buy considerations.
• Create alignment and stakeholder commitment around product priorities, trade-offs, and release decisions.
• Monitor product adoption, performance, and business outcomes and use insights to guide ongoing enhancements.
• Lead discovery workshops and working sessions with business leaders, subject-matter experts, users, architects, developers, data teams, UX, and QA.
• Document current-state and future-state workflows, business rules, data needs, integrations, exceptions, dependencies, and control requirements.
• Translate product strategy and stakeholder needs into epics, features, user stories, acceptance criteria, process maps, and supporting documentation or prototypes.
• Decompose complex requirements into appropriately sized, testable backlog items while maintaining an end-to-end view of the product and user journey.
• Identify unclear, conflicting, or missing requirements and drive timely decisions to reduce delivery risk and rework.
• Leverage AI-powered tools and technologies to improve product discovery, requirements definition, backlog management, stakeholder communication, and decision-making.
• Own, refine, and prioritize the product backlog based on business value, customer impact, risk, urgency, dependencies, and team capacity.
• Ensure backlog items are clear, testable, and ready for development and communicate intended outcomes throughout delivery.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, daily collaboration, sprint reviews, and retrospectives.
• Partner with engineering to evaluate solution options and make informed scope and sequencing decisions without prescribing technical implementation.
• Accept completed work against agreed acceptance criteria and intended business outcomes and make timely decisions when trade-offs are required.
• Act as the voice of the user and trusted advisor to business stakeholders while balancing competing needs and maintaining focus on product outcomes.
• Facilitate product demonstrations and feedback sessions and incorporate validated feedback into the roadmap and backlog.
• Communicate product status, priorities, decisions, risks, dependencies, and expected value to executive, business, and technical audiences.
• Support adoption through user acceptance testing, training, release readiness, communications, and post-launch activities.
• Build relationships across business lines, platform teams, vendors, and other Product Owners to coordinate shared capabilities and dependencies.
• Partner with QA and business testers to define expected behaviors, support test planning, review results, and resolve functional questions.
• Analyze data flows, data quality, integration behavior, and exception scenarios to identify opportunities for process and product improvement.
• Use qualitative and quantitative evidence to assess product effectiveness, validate assumptions, and recommend future investments.
• Promote standards for usability, accessibility, security, reliability, maintainability, and operational readiness.

Required Qualifications
• 7+ years of progressive experience as a Product Owner, Product Manager, Business Product Lead, or similar role delivering software or digital products.
• Demonstrated success defining product direction and delivering products or capabilities that users value and adopt.
• Strong knowledge of the insurance industry and familiarity with insurance operations and terminology, including policies, endorsements, renewals, claims, underwriting, premiums, exposures, client servicing, billing, accounts receivable, accounts payable, and financial transactions.
• Proven ability to translate complex business needs into user stories, acceptance criteria, process flows, business rules, and functional requirements.
• Hands-on experience managing and prioritizing a product backlog within an Agile or Scrum delivery environment.
• Experience facilitating discovery, requirements, process mapping, training, or decision-making sessions with business users and leadership.
• Excellent written, verbal, facilitation, presentation, and stakeholder-management skills.
• Ability to communicate effectively with executives, business teams, engineers, QA professionals, and subject-matter experts.
• Strong analytical, problem-solving, prioritization, and decision-making skills.
• Working knowledge of data mapping, transformation rules, APIs, error handling, exception management, and retry mechanisms.
• Self-directed ownership, sound judgment, attention to detail, and a consistent record of timely delivery with limited supervision.
• Working proficiency with AI tools, Microsoft Word, Excel, PowerPoint, and Visio or comparable productivity and process-mapping tools.

Preferred Qualifications
• Experience in insurance brokerage or commercial insurance technology and workflows.
• Familiarity with policy administration, CRM, document management, finance, billing, or client-servicing platforms.
• Experience with Azure DevOps or Jira, Salesforce, Sagitta, and related integration or data flows.
• Ability to use SQL or comparable query tools for data validation and analysis.
• Technical background or hands-on exposure to software development, web technologies, data platforms, or systems integration.

Certifications
• Relevant product, Agile, Scrum, business analysis, insurance, or project management certification.