Surveillance Agent I

Job Description

Job Description

Surveillance Agent I

Job Description

Category: Surveillance

Status: Non - Exempt

Reports To: Surveillance Manager

Job Description

The Surveillance Agent I works in a secure, dedicated observation room. They protect company assets and maintain the integrity of gaming and non-gaming operations. This entry-level role reports directly to the Surveillance Manager and works alongside Security personnel, management teams, and law enforcement agencies when necessary. The Surveillance Agent I is responsible for observing, documenting, and reporting activities throughout the property while ensuring compliance with all applicable gaming regulations, company policies, and departmental procedures.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Paid time off
• Voluntary life insurance
• Eligibility to participate in a 401(k)-retirement plan with company match (after 6 months of successful employment)

Location

Las Vegas, Nevada

Responsibilities

• Observe gaming tables, slot operations, cashiers' cages, vaults, count rooms, and other designated areas through surveillance equipment to identify suspicious, irregular, unsafe, or illegal activities.
• Monitor gaming and non-gaming operations to protect company assets and maintain operational integrity.
• Ensure compliance with state and federal gaming regulations, company policies, departmental procedures, and internal controls.
• Maintain accurate, detailed, and confidential surveillance logs, observations, equipment inspections, and incident documentation.
• Prepare clear, objective, and detailed verbal and written reports regarding accidents, disturbances, suspicious activity, policy violations, and other security-related incidents.
• Immediately notify supervisors of significant incidents, policy violations, operational concerns, or potential risks to guests, team members, or company assets.
• Assist management with investigations involving guests, team members, operational concerns, and disputes through the review and analysis of recorded video and audio evidence.
• Work cooperatively with Security, Operations, Management, and law enforcement personnel as needed during investigations or incidents.
• Maintain strict confidentiality regarding surveillance observations, investigations, recordings, reports, and any sensitive company information.
• Demonstrate professionalism, sound judgment, and attention to detail while performing surveillance duties.
• Complete all other duties assigned by management.

Skills / Experience

Education

• High school diploma or General Education Development (GED) required.
• Criminal justice coursework, surveillance training, or related education preferred.

Licensing & Eligibility

• Must be at least 21 years of age.
• Must successfully pass all required background investigations.
• Must successfully complete required fingerprinting procedures.
• Must obtain and maintain all required gaming licenses, registrations, permits, and approvals.
• Clean criminal history required.

Knowledge, Skills & Abilities

• Basic computer proficiency and ability to learn surveillance systems and related software.
• Strong observation, analytical, and critical-thinking skills.
• Exceptional attention to detail and ability to recognize irregular patterns or behaviors.
• Effective written and verbal communication skills.
• Ability to prepare accurate, objective, and detailed reports.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to learn and understand table game procedures, gaming regulations, cheating methods, and surveillance techniques.
• Ability to work independently while exercising sound judgment and decision-making skills.

Physical Requirements

• Use of standard office equipment such as computers, phones, printers, radios, surveillance systems, and monitoring equipment as needed.
• Ability to sit for extended periods while continuously monitoring multiple surveillance screens and video feeds.
• Ability to maintain visual concentration and attention to detail for prolonged periods of time.
• Work primarily in a secure, indoor, climate-controlled surveillance room.
• The noise level in the work environment is usually moderate; employees may be exposed to casino noise during property walkthroughs or investigations.
• Occasionally exposed to outside weather conditions and varying temperature conditions.
• May be exposed to tobacco smoke while on the casino floor or conducting investigations.
• Ability to lift, carry, push, or pull up to 25 pounds as necessary.
• Must be available to work varying shifts, including nights, weekends, holidays, and other operationally required schedules.

This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service ? Personalized, warm, and consistent exceptional customer service.
• Value ? Committed to deliver quality products for affordable prices.
• Growth ? Promote personal development and professional growth for all team members.
• Family ? Foster a family-like environment with guests and team members alike.
• Passion ? Work with passion and enthusiasm every day.