Product Manager

Introduction The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best‑in‑class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $65,000. The Service Oklahoma offers a generous benefits package, including a benefits allowance to offset the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma. Position Summary The Product Manager position oversees the full lifecycle of a product ensuring alignment with the business goals and user needs while improving the overall digital experience. Responsibilities Works closely with the Digital Experience Manager, UI/UX Designer, developers and other stakeholders to align product strategy with business and customer goals. Provides clear, well written, and easy to understand functional requirements to developers to achieve desired outcomes. Identifies new opportunities that align with the product vision to add to the backlog while working current projects through the product lifecycle to ensure the product roadmap is consistently moving. Interacts with customers and staff to understand their experience and shares insights with the Director of Experience, Digital Experience Manager, and UI/UX Designer to identify opportunities for product improvement. Ensures product deliverables meet quality standards, customer needs, and business objectives. Develops post‑launch support documentation and strategies that ensure smooth delivery and minimal disruptions. May be expected to cross‑train in other sections of the division and perform the job duties in each section, based on the needs of the agency. Knowledge, Skills & Abilities Ability to understand goals, needs, and outcomes to create solutions that not only solve problems, but improve digital experience for customers. Ability to make data‑driven decisions to solve problems and evaluate issues as needed to ensure products are delivered successfully. Knowledge of industry changes and fully exploring all solution possibilities. Skilled in reviewing feedback and gathering data necessary to influence and support solutions. Skilled in product management methodologies and successful application. Education & Experience A bachelor’s degree in business administration (or any field), or two (2) years of experience in product management, or a closely related field, or an equivalent combination of education and experience. Preference may be given to candidates with five (5) years of experience in product management in lieu of education. Special Requirements Schedule may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency. May require occasional travel and the employee must be willing and able to perform all job‑related travel. State vehicles may be available, but reliable transportation may be required for local travel. Works in a comfortable office setting with a computer for a large percentage of the workday. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. #J-18808-Ljbffr